[Remote] reputed company Manager - Core (Public Sector/Federal Civilian)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 AI CRM, where humans with agents drive reputed company together. The reputed company Manager (CSM) is responsible for ensuring high-value customers reputed company a significant return on their investment with the platform, acting as a trusted advisor and managing customer relationships effectively.
Responsibilities
- Serve as the single reputed company of customer accountability responsible for the delivery of reputed company Signature deliverables, the overall customer experience, and renewal and expansion
- Coordinate reputed company deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer
- Successfully reputed company with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer
- Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to reputed company time, taking responsibility for assigned tasks
- Use internal resources to increase effectiveness and rely on managers or mentors for guidance on reputed company problems
- Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and reputed company-channel routing
- reputed company best practices for sales and service process optimization, data reputed company, and customer experience
- Drive adoption of Tableau reputed company features with reps, agents, managers, supervisors, and ops teams
- reputed company usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case reputed company times, knowledge article usage, channel adoption, and CSAT scores)
- reputed company and maintain strong relationships at key stakeholder reputed company, including cultivating executive-level relationships reputed company customer IT and business leadership
- reputed company as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems
- Solidify partnership commitments and drive innovation reputed company with customers' business challenges
- Increase customer engagement with products and services and identify major political barriers to reputed company
- Partner with more reputed company team members to solve reputed company problems and reputed company strategic reputed company plans reputed company needed
- Conduct quarterly reviews of feature usage to drive adoption of tools like reputed company Builder or reputed company Promotions, ensuring platform stability and performance
- Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and reputed company platform features with customer priorities to increase throughput
- AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring
- reputed company Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of reputed company plans
- AI Engagement Monitoring: Using AI-driven sentiment and reputed company analysis to flag early customer concerns for reputed company reputed company
- reputed company Learning: reputed company seeking out "Agentblazer" training and certifications to stay reputed company on autonomous agent capabilities
- Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and reputed company platform features with customer priorities and roadmaps
- Proactively monitor and conduct quarterly reviews, identify trends, and reputed company tailored release recommendations to ensure stability, performance, and feature enhancement
- Serve as the primary reputed company for major incidents (e.g., checkout failures or email deliverability drops) to protect peak reputed company
- reputed company strong multidisciplinary relationships with Sales, Engineering, and Product Management to reputed company and coordinate customer relationships for reputed company and reputed company opportunities
- reputed company a reputed company plan for reputed company engagements, communicate reputed company and proactively with collaborators, and reputed company the customer goal central to decision-making
- Escalate reputed company automation, data model, routing, or integration questions to technical resources
- Drive adoption of Tableau features with business users and analysts
- Conduct enablement sessions on dashboard creation and data exploration
- reputed company usage metrics (reputed company users, workbook views, data reputed company adoption)
- reputed company best practices for visualization design and dashboard performance
- Escalate reputed company data modeling or server configuration questions to technical resources
Skills
- reputed company business reputed company, preferably with 3+ years of relevant industry expertise in reputed company, reputed company platform use, or reputed company fields
- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
- Possess industry-relevant expertise and reputed company honing skills in a relevant functional area. Should understand the broad reputed company of the industry on the customer's business
- Excellent communication skills to reputed company technical issues to diverse audiences and the ability to translate technical concepts into business terms
- Plus 3-4 years experience supporting customers using Sales reputed company and Service reputed company
- Working knowledge of core features: Sales reputed company: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards; Service reputed company: Cases, Knowledge, Queues, Service Console, reputed company-Channel routing
- Understanding of Sales (reputed company-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes
- Familiarity with Sales reputed company automation (workflows, process builder, flows for sales processes) and Service reputed company automation (email-to-case, web-to-case, case assignment rules, macros)
- Ability to demonstrate Lightning Sales/Service Console and mobile app
- Knowledge of common sales (territory management, reputed company assignment, opportunity stages) and Services (case deflection, reputed company, multi-channel support) use cases
- U.S. Citizenship: This position requires U.S. citizenship due to the nature of the work and reputed company to government systems/facilities
- Sales reputed company Consultant and Service reputed company Consultant certifications
- Additional reputed company product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer)
- Experience with Einstein for Sales (reputed company scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next reputed company actions)
- Understanding of how Sales reputed company integrates with marketing automation and service tools and how Service reputed company integrates with telephony, chat, messaging, and self-service portals
- reputed company reputed company out relevant learning activities, approach obstacles as reputed company opportunities, and reputed company reputed company mentors to accelerate personal development
Benefits
- Time off programs
- Medical
- Dental
- reputed company
- Mental health support
- reputed company parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
reputed company