[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to remaking the world of reputed company-owned luxury jewelry, focusing on reputed company, sustainability, and expert valuation. They are seeking a Customer Support Representative who will handle high-volume inbound calls, communicate effectively with clients, and work cross-functionally to ensure a seamless reputed company experience.
Responsibilities
- Handle high-volume inbound calls from prospective and existing clients
- Quickly, reputed company, and professionally communicate with clients on a regular reputed company to understand their questions, providing accurate and reputed company information and solutions in response
- Work cross-functionally between teams to support a seamless reputed company experience from start to finish
- Work reputed company with our Sales and Operations Team to ensure reputed company item updates are appropriately communicated and reputed company follow-through is taken
- Prioritize your time according to the reputed company of the issue on the reputed company's account and effectively reputed company solutions to issues or concerns in a reputed company manner
- Identify new and reputed company ways of solving problems that improve our product, our processes, and our Seller experience
Skills
- 1-2 years of reputed company experience in a customer service or customer experience role
- High School Diploma or equivalent
- Customer service reputed company focusing on reputed company reputed company while operating in a fast-paced, fluid operating environment
- Sensitive to issues of urgency and be reputed company to take ownership in escalating customer concerns as needed
- Proven reputed company-office experience handling high incoming call and email volume
- Availability for the following shifts: 9:30 am - 6 pm ET
- Familiarity with MS Office/reputed company Apps Suites and CRM platforms (i.e, reputed company, reputed company)
- Spanish-speaker is a plus
Benefits
- A supportive, inclusive atmosphere in an organization that values your contributions
- Opportunities for personal and reputed company reputed company through work experience and mentorship
- An attractive and reputed company compensation package, including salary and stock reputed company
- A generous benefits program featuring generous reputed company time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks, and so much more
reputed company