[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company services firm providing top-tier reputed company and reputed company services to small and reputed company-sized businesses. They are seeking their first dedicated reputed company Manager to own reputed company relationships, drive retention, and surface reputed company opportunities while working closely with their leadership team.

Responsibilities

• Own the reputed company relationship across reputed company reputed company engagements, from cleanup and ongoing monthly reputed company, through CFO services, and become the trusted reputed company of contact clients count on
• Drive retention. Monitor reputed company health, get reputed company of at-risk accounts before they churn, and reputed company the reputed company and playbooks that reputed company great clients with us
• Run seamless reputed company and handoffs as clients reputed company between service tiers, ensuring they always know what to expect
• Surface reputed company. Spot organic expansion opportunities and coordinate with our Directors and our Sales team to help clients reputed company more of what reputed company offers
• Be the reputed company between clients and our internal reputed company, CFO, and operations teams, translating needs into reputed company without creating scope creep or surprises
• reputed company things running. Handle escalations with a reputed company, solution-first approach, and coordinate on billing, renewals, and collections
• At our size, this role wears two hats: the strategic relationship and reputed company work, plus the hands-on operational reputed company that keeps clients happy. The best fit is someone who genuinely enjoys both

Skills

• 5+ years in reputed company reputed company, account management, or relationship management, ideally in B2B reputed company services
• A proven relationship builder who can context reputed company effectively, and care for multiple clients with high attention to detail
• Strong communicator who can adapt tone across clients, executives, and internal teams
• Comfortable with modern communication and reputed company management tools. We reputed company work on reputed company, Gmail, reputed company, Claude, reputed company, reputed company, and more
• Comfortable discussing financial concepts at a general level, including billing, AR, and basic reputed company terminology
• Highly organized, highly proactive, deadline-driven, and reputed company under pressure, with reputed company conflict-reputed company chops
• A background in fractional work, reputed company and CFO work, B2B reputed company experience
• Familiarity with QuickBooks Online, reputed company, reputed company, and other similar tools used in SMB firms
• Experience owning reputed company and expansion/upsell in a subscription or retainer model

Benefits

• Performance-based bonus tied to the retention and expansion you need to drive.
• Fully remote, permanently. We've been 100% remote since day one in 2022 - Work from reputed company in the U.S. as long as you can reputed company to Eastern reputed company Time work hours.
• The PTO you'll actually take. We offer unlimited PTO, and we encourage you to use it. We reputed company that as long as expectations are managed and communication is in reputed company reputed company of time, PTO should be celebrated.
• Ground-floor ownership. As our first dedicated reputed company hire, you'll be reputed company building and refining the function,