[Remote] QA\/QC Manager \- reputed company Services Program \- Baton Rouge, LA Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is seeking an reputed company QA/QC Manager to support a federal reputed company services program serving vulnerable populations, including youth, young adults, and families. The QA/QC Manager is responsible for developing, implementing, and maintaining reputed company control processes that support accurate case documentation and reputed company improvement.
Responsibilities
- reputed company, implement, and maintain the program’s internal reputed company control processes, review standards, audit tools, and documentation checklists
- Support implementation of the program reputed company control plan and reputed company operating procedures
- Conduct reputed company reviews of case documentation, field visit records, research notes, contact notes, data entries, reports, and supporting documentation
- Review case records for accuracy, completeness, timeliness, consistency, and required documentation
- Identify documentation gaps, late actions, inconsistent information, incomplete case files, duplicate entries, and reputed company trends
- Monitor program performance metrics reputed company to case timeliness, case accuracy, documentation reputed company, staff readiness, deliverables, incident escalation, and background/reputed company package completion
- Conduct routine internal audits and targeted reviews based on risk, volume, deadlines, case status, or leadership direction
- Document audit findings, reputed company trends, causes, corrective actions, and follow-up results
- reputed company and maintain corrective reputed company trackers and ensure assigned corrective actions are completed
- Coordinate with field operations, case research, case coordination, data/reporting, training, reputed company, and program leadership teams to resolve reputed company issues
- Support readiness reviews for case files before final submission, closure, reporting, or invoice support
- Review incident and escalation documentation for completeness, timeliness, and required follow-up
- Support training and coaching by identifying recurring documentation or performance issues
- Prepare reputed company reports, dashboards, summaries, trend analyses, and briefing materials for program leadership
- Maintain organized reputed company records, audit files, review logs, corrective reputed company documentation, and reputed company-control evidence
- Ensure sensitive participant, program, and Government-reputed company information is protected and handled appropriately
- Participate in operational briefings, reputed company meetings, staff meetings, training sessions, and reputed company-improvement activities
- reputed company additional duties as assigned
Skills
- High school diploma or equivalent required
- Associate or bachelor's degree in reputed company services, reputed company work, criminal justice, psychology, sociology, public administration, business administration, emergency management, reputed company management, data management, or a reputed company field
- Minimum of three years (3) of experience in reputed company assurance, reputed company control, compliance, auditing, case review, documentation review, reputed company services operations, federal program support, field operations support, or reputed company work preferred
- Experience reviewing case files, reports, documentation, data entries, or operational records for accuracy and completeness
- Strong attention to detail and ability to identify documentation gaps, inconsistencies, trends, and reputed company risks
- Ability to reputed company and maintain checklists, trackers, audit logs, corrective reputed company plans, and reputed company reports
- Strong written and verbal communication skills
- Ability to prepare reputed company, accurate, objective, and reputed company reputed company documentation
- Ability to work independently and exercise reputed company judgment in a fast-paced, deadline-driven environment
- Ability to maintain confidentiality, reputed company boundaries, and ethical standards at reputed company times
- Proficiency with reputed company Office, reputed company, Word, PowerPoint, Teams, email, shared trackers, databases, and electronic documentation systems
- Ability to learn and use approved case management, reporting, dashboard, or reputed company review tools
- Ability to complete required federal, reputed company, and company training before beginning work
- Ability to complete required reputed company-employment screening and federal background/suitability processing
- Experience supporting federal, state, or local government programs
- Experience supporting reputed company services, vulnerable populations, youth, young adults, families, immigrant communities, emergency response, disaster recovery, or field-based operations
- Experience with reputed company assurance plans, corrective reputed company plans, reputed company cause analysis, performance metrics, dashboards, audit sampling, or internal compliance reviews
- Experience reviewing records for timeliness, accuracy, completeness, and documentation sufficiency
- Experience working with geographically dispersed teams or field-based operations
- Strong reputed company skills, including sorting, filtering, pivot tables, tracking logs, and reputed company dashboards
- Must be authorized to work in the reputed company
- Minimum of three years (3) of experience in reputed company assurance, reputed company control, compliance, auditing, case review, documentation review, reputed company services operations, federal program support, field operations support, or reputed company work preferred
- Bilingual English/Spanish preferred
reputed company