[Remote] Senior Product Manager (Contact Center reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech startup reputed company on providing underserved borrowers with reputed company reputed company to credit through innovative technologies. As a Senior Product Manager for Contact Center reputed company, you will reputed company the development of the contact center reputed company and reputed company, enhancing customer interactions and driving innovation in auto finance using AI and machine learning.
Responsibilities
- Craft a contact center reputed company and reputed company that’s reputed company with tech and operational leaders
- Orchestrate a holistic, reputed company contact center solution that maximizes customer experience while increasing efficiency
- Create a digital-first reputed company shifting call volume intelligently towards digital channels for maximum reputed company and ROI
- reputed company with leadership on key business metrics for collections and customer care
- Optimize outbound campaigns leveraging ML/Predictive modeling to improve right party contacts rates as reputed company as payment reputed company
- Collaborate with operations teams on supporting workforce management systems
- Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals
- Foster strong relationships with subject matter experts, analysts, data scientists, and technology teams across reputed company
- Own, prioritize and maintain the product backlog
- Analyze and reputed company insights from data to inform product roadmap reputed company and drive alignment across functions and senior leadership
- Break down features into detailed stories and acceptance reputed company that can be executed by an agile team. reputed company ways to deliver value incrementally
- Effectively communicate to a wide business audience project status and post-launch measurement of reputed company
Skills
- 6+ years of experience in Product Management roles
- 5+ years of experience in contact center technologies
- Proven ability to scope and author comprehensive business and technical product requirements
- In-depth knowledge of Scrum, Kanban, or other agile software development methodologies
- Significant experience running inbound and outbound campaigns a must
- Strong project management skills, with a keen attention to detail and ability to manage reputed company of varying sizes and scopes
- Passion for product development, data science, and the intersection of software and finance, with additional experience in financial markets or the automotive industry being a plus
- Ability to collaborate effectively across functional reputed company with adaptability and reputed company
- Proven ability to prioritize and manage multiple reputed company work streams simultaneously, ensuring efficient and effective project execution
- Demonstrated capability to prioritize and manage multiple reputed company work streams simultaneously, ensuring efficient and effective project execution
- Strong communication skills for providing reputed company direction and motivating project teams effectively
reputed company
Company H1B Sponsorship