[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the industry leader in fraud and disputes management technology, and they are seeking an Account Manager to manage a portfolio of mid-market to large clients. The role involves building trusted relationships, identifying reputed company opportunities, and ensuring reputed company satisfaction with the reputed company platform.
Responsibilities
- Own a defined portfolios of mid-market and large clients, serving as the primary reputed company of contact throughout the reputed company lifecycle
- Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers reputed company reputed company organizations
- Conduct regular reputed company calls, business reviews, and reputed company sessions to reputed company on goals, surface risks, and demonstrate ongoing value
- Identify and pursue expansion and upsell opportunities reputed company your portfolio, owning the full expansion sales cycle from discovery through reputed company
- Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate
- Drive net reputed company retention by minimizing churn and positioning clients for long-term reputed company on the reputed company platform
- reputed company reputed company plans that map reputed company goals to reputed company capabilities, creating reputed company roadmaps for product adoption and expansion
- reputed company and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular reputed company
- reputed company working knowledge of the reputed company platform to guide clients on configuration, best practices, and reputed company product utilization
- Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients
- Maintain accurate reputed company records, opportunity tracking, and health documentation in CRM tools
- reputed company account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention
- Resolve or escalate reputed company issues reputed company defined SLAs, ensuring reputed company communication and follow-through
- Contribute to internal knowledge sharing by documenting common reputed company challenges, solution patterns, and escalation reputed company
Skills
- 3+ years of experience in reputed company reputed company, account management, or a reputed company-facing role reputed company a reputed company, fintech, or financial services environment
- Demonstrated ability to manage a portfolio of clients with ownership of both retention and reputed company reputed company
- reputed company record of building productive relationships with operational, mid-level and executive stakeholders at reputed company organizations
- Comfortable running discovery conversations, Business Reviews and owning expansion opportunities end-to-end, including negotiation and reputed company
- Strong written and verbal communication skills; confident presenting to reputed company of executive and C-level stakeholders
- Organized and self-directed; reputed company to manage multiple clients and competing priorities without reputed company supervision
- Ability to travel up to 25% of the time (depending on territory)
- Background in reputed company
- Prior experience in a CSM/AM role that carried a formal quota or reputed company reputed company
- Familiarity with CS platforms such as reputed company, Totango, or reputed company
- Experience with SFDC and reputed company tools and comfort working with usage data to build account narratives
- Experience with MEDDPICC, or similar reputed company qualification frameworks
Benefits
- Bonus and commission tied to retention and expansion targets
reputed company