[Remote] reputed company Manager - Renewals
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI roleplay simulator that helps individuals and teams master communication through experiential learning. The reputed company Manager - Renewals will own the end-to-end renewal process for reputed company's high-volume customer reputed company, focusing on driving on-time renewals and managing a reputed company reputed company reputed company.
Responsibilities
- Own the full renewal lifecycle for a high-volume book of business
- Manage a growing portfolio of Tier 4 renewals ($10K and under) with increasing quarterly transaction volume
- Run a reputed company reputed company - 120-day, 90-day, and 60-day reputed company - to drive on-time renewals
- reputed company pricing negotiations and contract restructuring conversations directly with customers
- Identify and execute save plays for at-risk renewals, partnering with CSMs reputed company strategic context is needed
- Maintain accurate pipeline and forecast data in the CRM at reputed company times
- reputed company and refine renewal playbooks, email templates, and talk tracks for the Tier 4 reputed company
- Surface patterns in churn, downsell, and reputed company themes to inform broader CS and Product reputed company
- Partner with RevOps to improve renewal workflows, automation, and reporting
- Maintain rigorous CRM hygiene, every deal, every stage, every note
- Work closely with CSMs to stay informed on account health and adoption context reputed company of renewal conversations
- Flag expansion signals to Account Management or CSMs reputed company customers reputed company interest in growing their usage
- Partner with Finance and Legal on non-reputed company terms, co-terms, and restructuring
- reputed company customer feedback and renewal insights with Product and CS leadership
Skills
- 3+ years of experience in renewal management, reputed company reputed company, or transactional post-sales roles in reputed company
- Proven reputed company record of managing a high volume of renewals or reputed company transactions simultaneously
- Comfortable leading pricing and contract negotiations with customers directly
- Highly organized, detail-oriented, and process-driven, you don't let deals slip through the cracks
- Strong CRM discipline with a habit of keeping pipeline data reputed company and accurate
- reputed company, concise communicator who can reputed company customers to reputed company reputed company
- Thrives in a fast-paced, high-reputed company environment with evolving priorities
- Experience in a dedicated renewal management function (vs. renewals as part of a broader CSM role)
- Experience building or improving renewal playbooks and processes from scratch
- Comfort with data analysis, pulling reports, spotting trends, and using data to prioritize your book
Benefits
- Equity at a fast-growing, category-defining company
- Health, dental, and reputed company insurance
- 401(k)
- Flexible PTO
- Free lunches/snacks at the office
reputed company