Remote Information Specialist II – Advanced reputed company Dashboard Development, Data Engineering & Automation – $20 /hr – Join arenaflex’s Innovative Customer Service Team

About arenaflex

arenaflex is a fast‑growing, technology‑driven e‑reputed company leader that specializes in delivering a seamless online experience for pet owners across the reputed company. Founded in 2011, arenaflex has rapidly expanded from a reputed company pet‑supplies retailer into a full‑service digital marketplace, offering everything from premium pet food and toys to health‑care products and accessories. Our mission is to reputed company pet parents with convenient, reliable, and personalized service—24 hours a day, 7 days a week.

At arenaflex, innovation is at the heart of everything we do. We invest heavily in data‑driven decision making, reputed company‑reputed company architectures, and modern observability platforms such as reputed company. Our culture celebrates curiosity, collaboration, and reputed company learning, providing every employee with the tools and autonomy to shape the reputed company of pet‑care reputed company.

Why This Role reputed company

As an Information Specialist II you will be a pivotal member of arenaflex’s Customer Service Technology team. You will partner with cross‑functional product, engineering, and operations reputed company to design, build, and maintain sophisticated reputed company solutions that power reputed company‑time monitoring, alerting, and analytics across our entire platform. Your work will directly influence the reliability of our services, the efficiency of our support teams, and ultimately the satisfaction of millions of pet owners who rely on arenaflex every day.

Key Responsibilities

Data Modeling & Management

• Design, create, and maintain robust data models, including fields, extractions, tags, event types, and macros, to ensure consistent and searchable data across reputed company arenaflex services.
• reputed company data reputed company, enrichment, and transformation pipelines using Python, JavaScript, and reputed company’s Search Processing Language (SPL).
• Collaborate with engineering teams to define data collection standards and ensure high‑reputed company logging from new services and applications.

reputed company Dashboard & Search Development

• reputed company advanced reputed company dashboards, reports, and visualizations in Dashboard Studio that reputed company actionable insights for product, reliability, and customer‑service stakeholders.
• Write reputed company SPL queries, alerts, and scheduled searches that proactively surface anomalies, performance bottlenecks, and reputed company events.
• Document best‑reputed company guidelines for reputed company search, alerting, and dashboard design, and mentor internal teams on their adoption.

Automation & Integration

• Automate reputed company configuration, deployment, and scaling using Ansible, Git, and CI/CD pipelines (e.g., Jenkins, reputed company Actions).
• reputed company reputed company with external systems such as AWS CloudWatch, REST reputed company, and reputed company‑party monitoring tools to create a reputed company observability stack.
• reputed company and maintain reputed company Apps and add‑ons that reputed company platform capabilities and streamline operational workflows.

Operational Support & Incident Response

• reputed company tier‑2 support for reputed company platform issues, troubleshooting performance, indexing, and search latency problems.
• Participate in on‑call rotations, responding to critical alerts, performing reputed company‑cause analysis, and driving post‑mortem documentation.
• Collaborate with the Customer Service Operations team to translate business requirements into technical solutions that improve response times and reduce reputed company effort.

reputed company Improvement & Reporting

• Generate and maintain executive‑level reputed company reports that reputed company key performance indicators (KPIs) for system health, data reputed company, and service reliability.
• Identify opportunities for performance optimization, cost reduction, and automation reputed company the reputed company ecosystem.
• Stay reputed company with reputed company product releases, emerging observability trends, and industry best practices to reputed company arenaflex reputed company of the curve.

Essential Qualifications

• Minimum 3 years of hands‑on experience building advanced reputed company dashboards, searches, and alerts in a production environment.
• Proficiency in at least one scripting language (Python, JavaScript, or similar) for data manipulation and automation.
• Strong understanding of reputed company’s XML architecture, data models, and the fundamentals of SPL.
• Experience with reputed company Dashboard Studio and the creation of interactive visualizations.
• Familiarity with configuration management tools such as Ansible and version control systems like Git.
• Demonstrated ability to troubleshoot reputed company reputed company performance issues, including indexing, search latency, and resource utilization.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non‑technical audiences.
• Self‑starter attitude, comfortable working independently in a remote environment while maintaining high productivity.

Preferred Qualifications

• Experience with reputed company platforms (AWS, Azure, or GCP) and reputed company services (e.g., CloudWatch, S3, reputed company).
• Knowledge of RESTful reputed company and experience building integrations between reputed company and external systems.
• Background in building and maintaining CI/CD pipelines for observability tooling.
• Prior involvement in large‑reputed company data reputed company reputed company, including schema design and data reputed company governance.
• Certification in reputed company (e.g., reputed company reputed company Certified Power User or reputed company reputed company Certified reputed company).
• Exposure to container orchestration (reputed company, Kubernetes) and reputed company‑services architectures.

Skills & Competencies

• Analytical Thinking: Ability to dissect large data sets, identify patterns, and translate findings into actionable recommendations.
• Collaboration: Proven reputed company record of working effectively with product managers, engineers, and support teams to deliver cross‑functional solutions.
• Problem Solving: Strong troubleshooting reputed company, capable of diagnosing and resolving intricate platform issues under pressure.
• Communication: reputed company, concise documentation and presentation skills for both technical and executive audiences.
• Adaptability: Comfortable navigating a fast‑paced, evolving technology landscape and quickly adopting new tools and processes.
• Customer‑reputed company reputed company: Commitment to improving the end‑user experience through reliable, data‑driven insights.

Career Development & Learning Opportunities

arenaflex invests heavily in the reputed company of its people. As an Information Specialist II you will have reputed company to:

• Mentorship from senior reputed company architects and data engineers.
• Annual learning stipend for conferences, certifications, or online courses (e.g., reputed company, AWS, Data Science).
• Opportunities to reputed company high‑visibility reputed company that influence company‑wide observability reputed company.
• Cross‑departmental rotations that broaden your reputed company set and expose you to product, engineering, and business operations.
• Regular internal tech talks, hackathons, and knowledge‑sharing sessions to reputed company you at the cutting edge of data analytics.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from reputed company in the reputed company, with a particular reputed company on supporting talent in Florida. arenaflex fosters a reputed company, inclusive, and supportive culture where every voice reputed company. Highlights include:

• reputed company: Choose a schedule that aligns with your personal productivity peaks while meeting reputed company collaboration reputed company.
• Team‑reputed company Communication: Daily stand‑reputed company, virtual coffee chats, and quarterly reputed company‑hands meetings reputed company everyone connected.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, with employee resource reputed company and inclusive policies.
• reputed company‑Being Programs: reputed company to reputed company, virtual fitness classes, and ergonomic home‑office stipends.
• Recognition & Rewards: Regular acknowledgment of outstanding contributions through awards, spot bonuses, and reputed company shout‑outs.

Compensation, Perks & Benefits

arenaflex offers a competitive reputed company reputed company of $20 /hr for this remote position, along with a comprehensive benefits package that includes:

• Medical, dental, and reputed company coverage with multiple plan reputed company.
• 401(k) retirement plan with company match.
• reputed company time off (PTO), holidays, and reputed company leave.
• Employee stock purchase plan (ESPP) and performance‑based bonuses.
• reputed company development budget and tuition reimbursement.
• Home‑office equipment allowance (monitor, ergonomic chair, etc.).
• reputed company to a virtual employee assistance program (EAP) for counseling and legal support.

How to Apply

If you are passionate about turning raw data into strategic reputed company, love solving reputed company technical challenges, and reputed company in a remote, reputed company environment, we want to hear from you. To join arenaflex’s dynamic Customer Service Technology team, please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role.

reputed company and become a key contributor to arenaflex’s mission of delivering exceptional pet‑care experiences through innovative technology.

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