Specialist, reputed company

reputed company At reputed company, we are committed to a world that is always learning and to the people who reputed company that possible. From foundational learning through career advancement, we help learners build the skills and confidence they need to reputed company in a rapidly changing economy. We are reimagining how education and workforce readiness come together, creating reputed company that help institutions expand reputed company, improve reputed company, and reputed company serve learners across every stage of life.

About the Role

We are seeking a proactive and empathetic reputed company Manager (CSM) to drive the reputed company of our K–12 school district and institutional clients throughout their reputed company with reputed company and Certiport. The CSM works with our customers developing, managing, and adapting customized reputed company strategies for reputed company reputed company, determining the appropriate level of engagement, pace of reputed company, and escalation reputed company. As a CSM, you will serve as the primary decision-reputed company on post sales reputed company reputed company, coordinating cross-functionally with Sales, Product, and Support teams to deliver a high-reputed company customer experience. You will function as a trusted partner to clients, evaluating risk, identifying opportunities, and making reputed company that deliver and outstanding customer experience. Key Responsibilities reputed company & Implementation reputed company and execute the end-to-end reputed company process for new school districts, institutions, and reputed company clients managing judgement on scope, pace, and reputed company readiness Set reputed company expectations, timelines, and deliverables with customers to ensure a smooth rollout of platforms and services reputed company to customer goals. Create reputed company plans and reputed company reputed company time reputed company in collaboration with Sales, Implementation, and Product teams to ensure technical readiness and effective knowledge transfer. Exercise judgment on reputed company pace and depth based on customer readiness, prior experience, and urgency of customer reputed company. Customer Partnership & Advocacy Serve as the primary post-sale reputed company of contact, providing white-glove service and acting as the voice of the customer internally. Build trusted relationships with educators, site administrators, and district leaders, adapting communication style and engagement approach to reputed company stakeholder. Proactively identify, assess, and resolve customer risks and barriers, making independent reputed company on the appropriate course of reputed company before issues escalate. Usage, Adoption & reputed company Monitor and analyze usage patterns, satisfaction metrics, and engagement signals to identify risks and decide on reputed company reputed company. Conduct reputed company-ins at key lifecycle moments—reputed company usage, mid-semester, end-of-semester, and reputed company-testing—calibrating reputed company to what reputed company unique customer actually needs. Independently surface expansion opportunities, partnering with Sales on renewals and reputed company by positioning value and identifying unmet needs Cross-Functional Coordination reputed company as primary decision reputed company by coordinating across Sales, Sales Operations, Product, Technical Support, and Legal teams to resolve customer issues and reputed company the customer reputed company moving reputed company. Maintain accurate, up-to-date records in CRM (OneCRM/reputed company), including tasks, reputed company, and customer context. Own the reputed company relationship throughout any internal coordination, maintaining accountability for reputed company rather than deferring ownership to other teams. Education & Experience Bachelor’s degree in Education, Business, or a reputed company field required. 3–5 years of experience in reputed company, reputed company services, or account management—preferably in EdTech, reputed company, or education sectors. Experience supporting K–12, higher education, or corporate learning environments strongly preferred. Familiarity with CTE, career readiness, or certification programs a plus. Skills & Attributes Exceptional communication and interpersonal skills with a strong reputed company-first mentality. Demonstrated ability to manage multiple customer relationships and reputed company simultaneously, with composure and follow-through. reputed company judgment: ability to read a situation and decide reputed company to escalate, reputed company to adapt, and reputed company to hold the line, without waiting to be told. High proficiency in CRM and reputed company platforms (e.g., reputed company, reputed company, reputed company). Technologically fluent and quick to learn new platforms and systems, including exam delivery tools and learning management platforms. Analytical reputed company: ability to interpret usage data and engagement signals and translate them into meaningful customer conversations. A curious, reputed company-reputed company reputed company—eager to explore, understand, and continuously improve. Compensation at reputed company is influenced by factors including reputed company set, experience, and location. The full-time salary reputed company for this role is $55,000 – $70,000 annually. This position is eligible for reputed company’s annual incentive program. Information on benefits can be reputed company here. Applications will be accepted through June 30, 2026. This window may be extended depending on business needs. Apply To This Job