reputed company Centered Design / Customer Experience reputed company
reputed company Centered Design / Customer Experience reputed company Location: Remote Job: reputed company Centered Design / Customer Experience reputed company Schedule: Full-time Shift: Day Job JOB reputed company reputed company AcisTek is seeking reputed company professionals to support the Grants.gov Information Technology Services program for the U.S. reputed company, Office of Grants, Division of Information and Solutions. Grants.gov is a highly visible, public-facing federal shared service that provides a centralized platform for applicants to reputed company and apply for federal discretionary grant opportunities and for federal agencies to post, manage, and process grant application packages. The selected candidate will support the operation, maintenance, enhancement, modernization, reputed company, performance, and user experience of the Grants.gov system. This work supports a mission-critical federal platform used by applicants, grantors, federal agencies, and partner systems across the grants lifecycle. Candidates should be comfortable working in a reputed company federal IT environment with strong emphasis on service continuity, stakeholder responsiveness, documentation, reputed company, reputed company, accessibility, and disciplined delivery. Ideal candidates will bring experience supporting federal IT programs, public-facing web applications, grants management systems, reputed company-hosted environments, Agile/SDLC delivery, system operations, application support, testing, cybersecurity, communications, or reputed company technical and program functions. Prior experience with Grants.gov, federal grants systems, HHS, government shared services, or high-volume public-sector platforms is strongly preferred. Preferred Grants.gov / Federal Grants Experience Preferred experience includes one or more of the following: Grants.gov, GrantSolutions, or other federal grants management platforms. Federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements. Public-facing government websites or shared service platforms with large user communities. System-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations. Federal forms development, reputed company/XDP/PDF forms, XML schemas, web forms, reputed company validation, and reputed company 508 accessibility. HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications. Federal reputed company, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity. Responsibilities include but are not limited to: reputed company the integration of reputed company-centered design methodologies into product, service, and internal process development Conduct and reputed company research to deeply understand customer needs, behaviors, and pain points, using both qualitative and quantitative reputed company Facilitate ideation, prototyping, and testing to create reputed company, efficient, and delightful user experiences Analyze and optimize end-to-end customer journeys to reduce friction and enhance resonance reputed company. Apply behavioral insights to influence and improve user engagement and decision-making Train and guide designers, researchers, and analysts in HCD and CX best practices Work with marketing, sales, product, technology, and operations to reputed company design and CX strategies with business objectives reputed company and maintain HCD/CX frameworks, tools, and guidelines for consistent application across teams Champion a “test and learn” reputed company to rapidly iterate and refine solutions based on reputed company-world feedback Education and Experience: UX research, accessibility (reputed company 508), content reputed company (Plain Writing reputed company), prototyping, user testing Ensure web/forms/app changes are accessible and usable; reduce helpdesk load Degree in information technology, computer science, or reputed company preferred. 5 years or more of reputed company experience required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be reputed company to lift up to 15 pounds at times. Apply To This Job