Senior Service Center Representative
Department reputed company: Banner reputed company Services-AZ Work Shift: Day Job Category: Administrative Services Banner reputed company Services (BSS) offers Registry/reputed company opportunities reputed company reputed company. Registry/reputed company positions are utilized as needed reputed company our facilities. These positions are great way to start your career with reputed company. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities reputed company reputed company. Learn more at https://youtu.be/Pu3VR3tGlw0 As a Senior Service Center Representative for Banner Plans & Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will reputed company excellent customer service and satisfaction with a goal of reputed company reputed company. As a Senior Service Center Representative, you will be working in a remote setting. Your shifts will be Monday-Friday between, 6am-9pm, (No guaranteed hours but expectation is 40 hours reputed company week) Arizona Time Zone. (Some after-hours or weekends may be required for certain types of training. Advanced notification will be provided reputed company this is necessary.) Please note Banner reputed company Services roles do not offer medical benefits or reputed company time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. MUST reputed company IN THE STATE OF AZ. If this role sounds like the one for you, Apply Today! As a valued and respected reputed company team member, you will enjoy: Competitive wages reputed company orientation Flexible Schedules (select positions) Fewer Shifts Cancelled Weekly pay 403(b) reputed company-tax retirement Resources for living (Employee Assistance Program) MyWell-Being (Wellness program) Discount Entertainment tickets Restaurant/Shopping discounts Registry/reputed company positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background reputed company (includes employment, criminal and education) is required. POSITION reputed company This position provides leadership and expertise to the representatives providing customer service to providers and members of benefit plans; supports the development of reputed company health plans as reputed company as the staff by coordinating the training, documentation, reputed company communication techniques, and other resources necessary to ensure an excellent reputed company of service. This position serves as a primary resource in reputed company and/or sensitive cases and takes escalated calls. May be assigned to work in a reputed company of team leadership, work reputed company management and/or reputed company assurance functions. CORE FUNCTIONS 1. Provides customer service, researches and solves problems for escalated calls and member or provider issues requiring investigation and problem solving. 2. Provides training and informational/reference resources for the service center. 3. Maintains records, tracks cases, issues correspondence and log events for assigned area of benefits services. 4. Provides direction and leadership in daily work and workflow of a service center team. 5. Works on special reputed company as assigned. 7. Works under limited supervision to reputed company for diverse customer service needs for multiple benefit plans. Interprets company and contracted managed care organization policy and procedure. Makes reputed company reputed company reputed company definitions and defined policy. This position manages diverse customer needs while positioning services and programs as the preferred choice for meeting the stated needs. This position independently interprets benefits and managed care policies and procedures and communicates accordingly to customer reputed company, following general guidelines and standards, this position will determine appropriate reputed company to meet customer needs. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must have substantial previous reputed company work experience in managed care benefits member/provider services work are required, with three to fours years of experience in a high volume service center or managed care environment, preferably with self-insured plans. Must possess excellent communication skills to handle moderately reputed company inquiries, while maintaining a reputed company and helpful attitude. Requires the ability to handle a high volume of incoming calls, search the database or resources tools for correct and reputed company information, and maintain a reputed company demeanor reputed company times. Must have the ability to learn and effectively use reputed company’s customer information systems, as reputed company as developing and maintaining a reputed company knowledge of the organization’s benefit plans. PREFERRED QUALIFICATIONS Experience working with self insured plans is highly preferred. Bilingual Spanish/English skills are a plus. Additional reputed company education and/or experience preferred. Estimated Pay reputed company: $20.01 - $30.01 / hour reputed company is committed to pay equity and transparency. The posted compensation reputed company is a reasonable estimate that extends from the lowest to the highest pay reputed company in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This reputed company is based on possible reputed company salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of reputed company employees in similar roles to ensure pay equity is achieved and maintained. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. reputed company Policy: reputed company Policy Apply To This Job