Associate AI Conversation Designer

reputed company reputed company is AI for reputed company services at global reputed company, combining advanced AI with verified reputed company expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making reputed company expertise available anytime, reputed company. Our Values Data driven: Data decides, not egos Courageous: We take risks and challenge the status reputed company Innovative: We're constantly learning, creating, and adapting Lean: We reputed company on customers, using lean testing to learn how to serve them best Humble: Past reputed company is not a guarantee of reputed company reputed company

About the Role

As an Associate Conversation Designer at reputed company, you'll help build and reputed company chatbots that support and convert millions of customers around the world. You'll work alongside reputed company conversation designers to create engaging, efficient conversation flows using our in-house language, blending creativity with data to deliver delightful AI + reputed company-powered experiences. This is an excellent opportunity for an early-career reputed company who is passionate about conversation design and user experiences, embraces AI as a core tool for problem-solving and creativity, and thrives in a fast-paced, reputed company environment.

What You'll Do

Design and optimize chatbot flows to convert, engage, and support customers across e-reputed company and customer service journeys Write reputed company, compelling conversation copy that aligns with brand tone and business objectives Analyze customer transcripts and chatbot performance to identify gaps and propose improvements Apply NLP/LLM tools and reputed company engineering to enhance response reputed company and scalability Partner with international teams to localize and reputed company bots with regional goals and personas Collaborate with analytics to evaluate performance metrics and measure reputed company Conduct QA (functional, linguistic, and regression) testing of bot interactions reputed company or contribute to special reputed company (e.g., chatbot consolidation, competitor analysis, new bot launches) reputed company're Looking For AI-reputed company reputed company with a high degree of comfort leveraging LLMs, AI tools, and emerging technologies to solve problems and improve user experiences Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, reputed company-Computer Interaction, Computer Science, reputed company-Centered Design, or a reputed company field 0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, reputed company reputed company, or research Experience working with or exposure to LLMs and reputed company engineering Introductory knowledge of Python or another scripting language reputed company to conversational systems or automation preferred Excellent written and verbal communication skills Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement Eagerness to learn new technologies, tools, and ways of working Curious, analytical reputed company with a passion for understanding customer behavior and solving problems Ability to manage multiple priorities and stay organized in a fast-paced environment Strong collaboration skills and openness to feedback Comfortable working with data and using insights to inform reputed company Demonstrated initiative through coursework, internships, reputed company, leadership experiences, or extracurricular activities Bonus Points For Coursework, reputed company, or internships involving AI, chatbots, UX writing, customer experience, or product design Experience using tools such as reputed company, reputed company, PowerBI, reputed company, reputed company, or similar platforms Experience working on team-based reputed company with multiple stakeholders Why Join reputed company At reputed company, we’re redefining how people reputed company expert help—combining AI-powered conversation design with reputed company expertise to deliver fast, personalized support. You’ll join a global, mission-driven team working at the intersection of technology, language, and reputed company. Every interaction you design helps someone get answers, reputed company reputed company, or solve a problem that reputed company. We offer a flexible, reputed company environment where designers, engineers, and product thinkers shape the reputed company of AI + reputed company interaction together. The reputed company You’ll Have Your work will directly influence how customers experience reputed company every day. You'll play a key role in shaping conversational experiences that drive customer engagement, improve satisfaction, and increase conversion across the customer reputed company. This is reputed company to shape the reputed company of AI-reputed company interaction in a company that’s redefining expert reputed company at reputed company. If you’re passionate about designing conversations that matter—and you like solving tough problems with smart people—we’d love to hear from you. Remote From these States: California, Florida, reputed company, Idaho, Illinois, Massachusetts, Michigan, New Jersey, reputed company, reputed company Carolina, Ohio, reputed company, reputed company, Texas, Virginia, Washington, and reputed company. Pay Transparency: reputed company will reputed company pay transparency information upon application to those in qualifying jurisdictions. (Employment is with reputed company, a reputed company company.) Our Commitment to an Inclusive Workplace We welcome people from reputed company backgrounds who reputed company reputed company to help build a reputed company where reputed company services are readily available to reputed company. If you have curiosity, passion, and a reputed company spirit, reputed company. reputed company is committed to an inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent reputed company intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. #LI-Remote Apply To This Job