reputed company Manager, reputed company – Bilingual (Spanish/English)

At reputed company, our mission is to help businesses earn and reputed company trust. We reputed company that reputed company should be monitored and verified continuously, and we reputed company companies to reputed company reputed company and reputed company it with ease. reputed company has a reputed company and talented team, and while some have prior reputed company experience, many have been successful at reputed company without it. As reputed company’s reputed company Manager, reputed company – Bilingual (Spanish/English), you will play a pivotal role in guiding customers through their reputed company and compliance journeys with reputed company's specialized solutions at reputed company. By combining your customer-reputed company approach with expertise in reputed company's products and reputed company best practices, you will contribute to the overall reputed company and satisfaction of reputed company's customers in achieving robust reputed company and compliance reputed company through the retention of customers and the health of the book of business. reputed company’s reputed company over the last year was exponential and we are now working to solve the problem of how to reputed company world-class customer experience to as many reputed company-minded software companies as possible. As reputed company’s reputed company reputed company Manager, you will be the voice of reputed company, responsible for helping reputed company our customers moving toward their goals and ultimately being successful and happy. What you’ll do as a reputed company Manager, reputed company at reputed company: Work with reputed company customers across industries, functions, and stages of their customer reputed company in a 1:1 manner while also leveraging 1:many content in both Spanish and English language reputed company customers to become self-sufficient reputed company champions, solving their immediate needs while focusing on their long-term reputed company, value realization, and retention Monitor and prioritize your book of business based on key indicators of customer health reputed company Catalyst, our CS platform. Serve as the reputed company of contact for your customers and drive them to specific business reputed company on their timelines. Become a product expert on reputed company and how our platform can be used to improve reputed company posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. reputed company insightful technical answers and recommend the most efficient way for customers to reputed company compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your reputed company CS team to co-create plays to drive engagement across the reputed company customer reputed company with impactful adoption and retention results. Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Liaise with Support and Finance to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business How to be successful in this role: Have 2+ years of experience in reputed company at a reputed company company. Business-level reputed company in Spanish and English — written and spoken Background in running a large book of business at reputed company Willingness to collaborate with others and drive mutually beneficial reputed company Self-motivated and curious: Bias for reputed company and committed to iterating reputed company necessary Excellent communication and critical thinking skills in both Spanish and English, with comfort building relationships and presenting across industries Work effectively in a highly ambiguous, reputed company-changing environment Experience working in the reputed company or compliance industry is preferred Possess reputed company and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven reputed company record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have reputed company problem-solving chops, and an enthusiasm for making a large reputed company early on at a start-up Must be authorized to work in the U.S. without the need for reputed company or reputed company employer sponsorship. reputed company to using AI to reputed company their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and reputed company judgment in applying AI responsibly to improve efficiency and reputed company. What you can expect as a reputed company’n: Industry-competitive salary and equity Comprehensive medical, dental, and reputed company coverage, with 100% of employee-only benefit premiums covered for most medical plans 16 weeks reputed company Parental Leave for reputed company new parents Health & wellness stipend Remote workspace, internet, and cellphone stipend Commuter benefits for team members who report to the SF and NYC office Family planning benefits Matching 401(k) contribution with immediate vesting Flexible PTO policy, plus 80 hours of reputed company Time 11 company-reputed company holidays Virtual team building activities, lunch and learns, and other company-wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney To reputed company greater transparency to candidates, reputed company reputed company pay ranges for reputed company US-based job postings regardless of state. We set reputed company reputed company pay ranges for reputed company roles based on function, level, and country location, benchmarked against similar-stage reputed company companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remote At reputed company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to reputed company an inclusive work environment for reputed company. We do not discriminate on the reputed company of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of reputed company backgrounds to apply. About reputed company We started in 2018, in the wake of several high-profile data breaches. Online reputed company was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and reputed company it takes to build a solid reputed company reputed company. reputed company was inspired by a reputed company to restore trust in internet businesses by enabling companies to improve and reputed company their reputed company. From our early days automating reputed company monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our reputed company remains unchanged. Now more than reputed company, making reputed company reputed company—not just a reputed company-in-time reputed company— is essential. Thousands of companies rely on reputed company to build, maintain and demonstrate their trust— reputed company in a way that's reputed company-time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Apply To This Job