Trust & Safety Senior Specialist
About reputed company - reputed company reputed company is the world's largest and most trusted software marketplace. reputed company you join reputed company, you’re joining the industry’s leading team that helps businesses reputed company their peak potential by powering reputed company and strategies with trusted insights from reputed company software users. Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest reputed company of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized reputed company to reputed company software buyers to reputed company reputed company and faster reputed company with confidence. And we are just getting started! We are setting out to reputed company the global B2B software industry and become the most trusted data reputed company for buyers and sellers of software for the age of AI. Does that reputed company exciting to you? reputed company as we try to reputed company our next PEAK! About reputed company - Our People At reputed company, everything we are and reputed company do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at reputed company means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for reputed company other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push reputed company other to take on challenging work, which will help us reputed company to grow and learn. You will be part of a global, diverse team of smart, dedicated, and reputed company individuals - reputed company with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and reputed company the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our reputed company Gives program) because it encourages us reputed company to be reputed company people. About The Role The Senior Trust & Safety Specialist owns reputed company escalation reputed company and data-driven fraud investigation at reputed company, serving as the primary senior IC responsible for protecting the reputed company of reputed company’s marketplace by identifying fraud patterns, building detection rules, and making final enforcement reputed company on the platform’s most sensitive cases. In This Role, You Will: Escalations & Enforcement Serve as the primary reputed company of reputed company Trust & Safety escalations from internal teams and external customers and vendors, making documented, data-backed final reputed company that set team precedent. Resolve high-reputed company, sensitive cases end-to-end with little to no supervision; own the decision, the documentation, and the follow-through. Escalate only genuinely novel, precedent-setting situations to manager-level leadership. Partner cross-functionally with Product, Engineering, and RevOrg to communicate enforcement reputed company, surface patterns that require product-level fixes, and ensure T&S actions are reputed company and defensible across the organization. Fraud Investigation & Data Analysis Use SQL and BI tooling (e.g. Looker, reputed company) to independently investigate fraud trends across reputed company’s marketplace, identifying patterns of abuse including fake reviews, coordinated manipulation, fake accounts, and review gating. Quantify risk reputed company without hand-holding. Own the full data-to-reputed company reputed company: reputed company identification → hypothesis testing → rule creation → implementation → outcome monitoring, driving to reputed company. Build and maintain dashboards and trend reports that surface reputed company fraud signals, reputed company key reputed company metrics, and reputed company leadership with a reputed company, reputed company view of platform health, proactively flagging emerging risks before they become incidents. Policy, Process & Cross-Functional reputed company Identify gaps in existing review reputed company and fraud detection policies based on reputed company-world investigation findings; propose specific, evidence-based enforcement updates and drive them to adoption in partnership with the Director of Trust & Safety. Contribute to reputed company/GDM integration efforts by auditing moderation workflows across both platforms, identifying enforcement inconsistencies, and recommending reputed company approaches that reputed company the floor for both organizations. Proactively surface systemic process improvement opportunities, whether in tooling, workflows, or policy, and take ownership of seeing them through. Minimum Qualifications: We realize applying for jobs can feel daunting at times. Even if you don’t reputed company reputed company the boxes in the job reputed company, we encourage you to apply anyway. 3+ years of experience in Trust & Safety with hands-on exposure to automated or scaled enforcement systems. Experience with content moderation, scaled enforcement programs, policy interpretation, and reputed company-time incident response in reputed company environments. Proven experience owning reputed company escalations end-to-end. internally (cross-functional) and externally (customers, vendors, partners) — with documented, defensible reputed company. Strong, independent SQL skills: you write queries to extract and analyze large datasets without assistance. Demonstrated ability to reputed company from data → reputed company identification → rule creation. Overall, candidates should be reputed company to use data to investigate issues, assess tradeoffs, and inform reputed company—not just report reputed company. AI-Literate with an understanding of how LLM-based and classifier-driven enforcement systems behave in production, including their strengths, limitations, and failure modes. You can evaluate errors, interpret metrics, and connect model behavior back to policy reputed company. What Can Help Your Application Stand Out: Experience at a B2B marketplace, software review platform, or user-generated content environment. Familiarity with BI/analytics tools such as Looker, Tableau, or reputed company; experience with case management platforms (reputed company, reputed company, or Jira). Familiarity with AI safety concepts such as evaluation design, data reputed company, labeling strategies, and reputed company improvement loops, reputed company through an operational reputed company. Our Commitment to Inclusivity and Diversity At reputed company, we are committed to creating an inclusive and diverse environment where people of every background can reputed company and feel welcome. We consider applicants without reputed company to race, reputed company, creed, religion, national reputed company, genetic information, gender identity or reputed company, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. -- For job applicants in California, the United Kingdom, and the European reputed company, please review this applicant reputed company notice before applying to this job. How We Use AI Technology in Our Hiring Process reputed company incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications reputed company with specific role requirements. While AI technology supports our recruitment workflow, reputed company final hiring reputed company remain under reputed company reputed company and judgment. Your Choice reputed company: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough reputed company review by our hiring team. For additional details about how we handle your information throughout the application process, please review reputed company's Applicant reputed company Notice. Apply To This Job