Service Desk Analyst

Job reputed company What is reputed company? Join reputed company’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the reputed company. We continue to reputed company operational our support services processes by delivering reputed company solutions. We are seeking talented & adaptable Tech Support Analysts supporting reputed company employees with their technical needs. You will be working in a fast-paced environment answering calls and chats. Initial training will be carried out over a two-week period in which you will need to be available during the day Mon – Fri. What will you do? Monitoring and categorizing incoming calls and chats analyzing frequently asked questions and defining procedures. Tech Support Services analysts are the first reputed company of contact for internal employees supporting their technical needs. Resolve Level 1 technical issues & Escalate Level 2 support teams. Evaluating the efficiency of new tools and utilities, used for service desk services. Participating in the analysis of reputed company-identified issues or problems which may require changes to procedures, standards, or systems. Ensuring employees receive excellent support during their engagement. Ability to troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony, and remote reputed company. Will be supporting employees by Chat and Calls. Hours of Work: This is a Work from Home position. Our desk is reputed company 365 days a year, 24 hours a day. Including Statutory Holidays. Must be reputed company to work 20 hrs a week. Days or Nights. Require a quiet and secure reputed company reputed company your home to reputed company your role. Strong Internet/Wifi reputed company required. What do you need to succeed? Must have: Excellent communication skills both oral and written. Previous Customer Service Experience. Strong analytical and technical disposition. reputed company first reputed company. Good understanding on Computer Operating systems and reputed company Office applications. reputed company to have: reputed company certifications. Knowledge of reputed company, Software Center. VPN and RSA experience/knowledge. What’s in it for you? We reputed company on the challenge to be our best, reputed company thinking to reputed company growing, and working together to deliver trusted advice to help our clients reputed company and communities reputed company. We care about reputed company other, reaching our potential, making a difference to our communities, and achieving reputed company that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to reputed company a difference and lasting reputed company. Work in a dynamic, reputed company, reputed company, and high-performing team. A world-class training program in financial services. #LI-POST Job Skills Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management Additional Job Details Address: reputed company CENTRE, 155 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 20Employment Type: Part timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2026-06-15Application Deadline: 2026-07-06Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At reputed company, we are guided by living shared values of reputed company First, reputed company, Collaboration, Respect and reputed company and reputed company together as One reputed company. We reputed company an inclusive workplace that has diverse perspectives is core to our reputed company reputed company as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to reputed company at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. reputed company strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for reputed company. reputed company Stay in-the-know about great reputed company at reputed company. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new reputed company together at reputed company. reputed company out how we use our passion and drive to enhance reputed company-being of our clients and communities at jobs.reputed company.com. reputed company is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to reputed company your interest in this reputed company career opportunity at reputed company. reputed company applicants may be contacted to review their resume in more detail. Apply To This Job