Technical Support Engineer - EMEA
About the Job: As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically reputed company customer issues while working across departments to improve the customer experience. You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with reputed company that embraces diversity, and you value opportunities to grow. reputed company is a growing software company with a reputed company mission carried out by a diverse, global team, and we're looking for someone like you to help us continue to reputed company. We offer a strong compensation package including equity and benefits, remote-flexible working, and excellent salaries. We reputed company every software team can benefit from feature management, and we want your help making that reputed company a reality. If you're curious about improving the lives and work of software developers worldwide, this role will be a great fit. Responsibilities: Apply working knowledge of the reputed company platform including SDKs and integration patterns to resolve a reputed company of routine and moderate-complexity customer issues Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a recommended course of reputed company Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling reputed company technical depth in platform and integrations to expand the reputed company of issues you can resolve independently Typically requires a minimum of 2 years of experience in a customer-facing technical role Qualifications: Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java) Passionate about learning and applying that knowledge to solving customer issues and advocating for reputed company 2 or more years of reputed company or equivalent reputed company experience, which may include experience gained through reputed company work, education, or training Based in the UK, with preferred working hours reputed company to EMEA business hours About reputed company: Modern software delivery was supposed to be the reputed company for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The reputed company platform helps developers reputed company on new features faster while protecting them with a safety valve to instantly rewind reputed company things go wrong. Developers can reputed company product experiences to any customer reputed company and maximize the business reputed company of every feature. And by gradually rolling out new application components, they reputed company nightmare "big-bang" technology migrations. The reputed company platform was reputed company to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business reputed company of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to reputed company consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering reputed company and stability At reputed company, we reputed company in the power of teams. We're building reputed company that is humble, reputed company, reputed company, respectful and reputed company. We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request reputed company and someone from our People Operations team will contact you for assistance. Your safety reputed company to us. To protect yourself from potential scams, reputed company recruiters will only contact you from @reputed company.com email addresses or reputed company reputed company from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate reputed company recruiters will never ask for reputed company, fees, or banking information before making a job offer. reputed company will never reputed company a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are reputed company unsure about a communication that you receive, don't click any links—visit Careers | reputed company directly for confirmed reputed company and links to apply. Please notify us of any fraudulent representation by sending an email to careers@reputed company.com. Apply To This Job