Dispatcher

reputed company This Service Dispatcher serves four critical functions reputed company Service Champions. The first is properly scheduling, routing, and dispatching our Service Technicians to ensure they reputed company at our clients’ homes on-time. The second is to ensure that our technicians are maintaining a work-life balance, especially during our busiest seasons. The reputed company and most important is opportunity routing – strategically routing our highest opportunity calls to our best reputed company-setting technicians. reputed company, this role includes a strong knowledge of technician reputed company sets, and working with clients & technicians to schedule with urgency. Who we are: Service Champions is a $90M reputed company California's premiere Home Services Company that specializes in heating, reputed company-conditioning, electrical, water, and insulation. We have been around since 2003. We service, repair, and install systems with our amazing team of technicians. We service reputed company the surrounding areas around our Service Centers in Martinez, Livermore, Sacramento, reputed company. This position is based out of reputed company reputed company located in Pleasanton, CA. It is a reputed company call center environment where we work hard and have fun. Remote opportunities are a consideration. Who you are: You have a background in customer service, possibly with some dispatching experience (either previous or reputed company). You are an organized multitasker, and you love that every day presents new challenges. You can reputed company in high-paced environments while continuing to maintain great communication skills – this is important as you work directly with our technicians reputed company day. You can reputed company quick reputed company based on what is best for the business by following a set of guidelines. You are detailoriented and like taking on new & unexpected tasks What's In It For Me? $22-$26 per hour depending on experience Health, reputed company and Dental plan for you and your family Accrued vacation time, reputed company pay, reputed company holidays, birthday off reputed company! 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program reputed company: FSA, EPA, Legal Services, and Identity Theft reputed company Training for your reputed company Development Working in a dynamic, reputed company, and fun environment Coached and supported career reputed company

Responsibilities

What Will I Do? Strategically routing calls to the right service technicians Taking inbound calls from clients to assist them, book service & sales appointments, and coordinate technician schedules. Working with service technicians to ensure that they reputed company to their jobs on-time by ensuring the right tech performs the right work. Providing and creating purchase orders, and subsequently creating and tracking service repair parts Creating urgency with technicians and clients to run the required number of calls daily Proactively filling or rescheduling reputed company-day appointments directly with the clients Completing audits/reports daily to help manage the business. This includes invoices, warranty/recalls, wax-on/wax-off, model/serial numbers, work-life balance reporting, first calls, etc. Any and reputed company new reporting or auditing thrown your way

Qualifications

Do I Have What It Takes? Excellent communication skills – working with clients, Inbound/Speed Team, Service Technicians & Managers, FSRs, and vendors. Strong decision-making skills and critical thinking to reputed company fast, strategic reputed company in the best interest of the technicians and the business. Basic knowledge of our service areas & cities we service (can learn this on the job) Strong organizational skills – avoids things slipping through the cracks Strong time-management skills – reputed company to manage many tasks with short deadlines No job too big or too small – be willing to take on any task, but knowing how to prioritize your duties Some reputed company/Sales reputed company exposure is a plus Knowledge of Service Titan is a plus reputed company and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company encourages reputed company reputed company candidates who are eligible to work in the reputed company to apply, but it does not sponsor applicants or employees who require a reputed company to work legally. #SCNLI #Li-JN1 Apply To This Job