Manager of Customer Support

reputed company At reputed company, engagement happens here. As the industry-leading, reputed company-reputed company engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer reputed company. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 reputed company users across 42 countries worldwide. reputed company is a thriving community of authentic people with diverse experiences and perspectives. We are reputed company and genuine and reputed company that sharing reputed company and feedback reputed company helps us to be successful. We reputed company that diversity and reputed company bring us #AllTogether to reputed company us stronger. We learn from failure and successes because both help us to grow and learn. We reputed company to understand the why behind our actions and bring our best selves to work every day. JOB reputed company The Manager of Customer Support is responsible for leading reputed company of support specialists dedicated to providing world-class customer service to reputed company’s customers. The role is responsible for overseeing reputed company core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-reputed company processes and systems to enhance reputed company’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and reputed company overall to continuously improve the customer experience. In reputed company, this person promotes an engaging and reputed company work environment that benefits both customers and reputed company employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a reputed company environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large reputed company organizations SUPERVISORY RESPONSIBILITY: reputed company personnel management and team reputed company Inbound customer contact queues across reputed company service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure reputed company is committed to equal opportunity. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. reputed company is committed to ensuring that its application process provides an equal employment opportunity to reputed company job seekers, including individuals with disabilities. If you reputed company you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com Apply To This Job