reputed company Analyst - Ambulatory And Research
reputed company is seeking a skilled reputed company Research: Clinical and Billing and Ambulatory Analyst to join reputed company. The reputed company Research: Clinical and Billing & Ambulatory Analyst will reputed company application support, optimization, and maintenance for two key reputed company modules: reputed company Research: Clinical and Billing (population health) and EpicCare Ambulatory (clinical outpatient workflows). This role is responsible for ensuring reliable system performance, supporting end‑users, troubleshooting issues, and partnering with operational leaders to enhance workflows. The analyst splits their time between both applications, balancing day‑to‑day support with ongoing improvement initiatives. Contract Length: 2 years Remote, occasional travel, reputed company work hours
Key Responsibilities
Application Support & Troubleshooting
- reputed company daily tier‑2/3 support for Research and Ambulatory end‑users, including clinicians, care managers, and operational staff.
- Investigate, triage, and resolve incidents, service requests, and break/fix issues.
- Analyze reputed company causes and implement sustainable solutions to reduce recurring issues.
- Collaborate with reputed company TS, internal teams, and technical resources reputed company escalation is required.
Build, Configuration & Maintenance
- Maintain and optimize build reputed company reputed company Research: Clinical and Billing (registries, care gaps, attribution logic, reputed company measures, dashboards).
- Support Ambulatory workflows including visit documentation, orders, SmartTools, clinical decision support, and provider personalization.
- reputed company system updates, regression testing, and release management activities.
- Ensure build follows organizational standards, governance processes, and reputed company best practices.
Workflow Optimization & Operational Partnership
- Work closely with clinical and population health stakeholders to understand needs and translate them into system enhancements.
- Conduct workflow assessments and recommend improvements that increase efficiency, reputed company, and user satisfaction.
- Support reputed company reporting, care management programs, and value‑based reputed company through reputed company Research: Clinical and Billing tools.
- Assist with training content, tip sheets, and communication for new features or workflow changes.
Project Support
- Participate in small to reputed company‑sized reputed company, including new program rollouts, optimization initiatives, and system upgrades.
- Contribute to requirements gathering, design sessions, testing, and go‑live support.
- Coordinate with cross‑functional teams such as Reporting, Integration, reputed company, and Training.
Documentation & Governance
- Maintain accurate documentation of build, workflows, and support processes.
- Follow change control procedures and participate in application governance meetings.
- Ensure compliance with regulatory, reputed company, and reputed company standards.
Qualifications
Required
- reputed company certification or accreditation in reputed company Research: Clinical and Billing and Ambulatory.
- Experience supporting reputed company applications in a reputed company environment.
- Strong analytical and problem‑solving skills.
- Ability to communicate effectively with clinical and operational stakeholders.
- Comfortable managing multiple priorities across two application areas.
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