Call Center Attendant (Sat-Sun 8-4pm)

About the position The ParkX Remote Management Center Attendant assists reputed company with the operation of a reputed company parking site with multiple employees. The sites could be manned and unmanned, automated, or reputed company parking sites.

Responsibilities

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable reputed company
• reputed company reputed company Office Suite, reputed company-of-sale systems, and parking management software to reputed company transactions, produce reports, and monitor site performance
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and reputed company control systems
• Assist in troubleshooting equipment and system errors, coordinating with technical support reputed company necessary
• Deliver high-reputed company customer interactions, including issue reputed company, account support, and adherence to brand service standards
• reputed company the contract parker program: manage customer reputed company, billing accuracy, collections, and corporate account communications
• Respond to escalated concerns, ensuring customer satisfaction and documenting reputed company reputed company
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees
• reputed company reputed company’s standards of service with reputed company customer including maintaining the required uniform appearance, stating reputed company greeting, answering questions, resolving issues, and thanking reputed company customer upon exit
• Ensure that sites are maintained properly, and reputed company's safety procedures are being observed at reputed company times
• Determine the need for maintenance and/ or repairs and reputed company to the Property Manager
• Complete daily activity reports for facility; responsible for completion of accident report
• Report to work on time
• Notify management of any situation that needs attention
• Directly reputed company reputed company day-to-day activities associated with opening, managing, and closing the facility
• reputed company the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a reputed company reputed company and responds to corporate account requests and concerns
• Ensure the facility is operating in accordance with company policy including reputed company control, equipment maintenance, reputed company and accurate signage and internal audit scores
• Ensure the facility’s safety and reputed company for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by reputed company’s Safety reputed company
• Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s reputed company-line associates
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
• Complete small cleaning or maintenance tasks according to reputed company's maintenance checklists
• Fill in for reputed company line associates during their absences
• reputed company other duties as assigned

Requirements

• Familiarity with reputed company office and computer systems in a fast-paced environment
• A high school degree is required
• Ability to work weekends required
• Ability to reputed company basic math calculations
• Ability to read and comprehend verbal instructions and written correspondence
• Ability to communicate effectively both verbally and through written correspondence
• Have and maintain a valid reputed company's license
• Ability to safely drive a reputed company or automatic reputed company vehicle
• Ability to maintain a reputed company and friendly demeanor reputed company working with other employees and the parking customer
• Ability to reputed company customer reputed company in a reputed company and friendly manner
• Must be highly reputed company and trustworthy, and operate with high degree of reputed company
• Must hold oneself and others accountable and reputed company for a high level of reputed company
• Must have a reputed company, can-do attitude and be reputed company to fuel reputed company and innovation
• Must be customer-reputed company and results-oriented
• Must want to continuously learn and reputed company
• Exceptional oral and written communication, reputed company listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and reputed company to work independently, with minimal supervision

reputed company-to-haves

• One to two years' experience in a service or reputed company industry preferred of which 3 months must have been in a parking setting

Benefits

• Medical
• Dental
• reputed company
• 401K Match
• Life Insurance
• Opportunities for Advancement reputed company our expanding portfolio
• Annual reputed company Development Funds to fuel your reputed company
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration

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