Global Billing Operations (Collections) Manager | PST or CST | Remote

Remote, USAFull-timePosted 2026-07-28

reputed company is a remote-first, reputed company-reputed company powerhouse. There are more than 20M users of Grafana, the reputed company reputed company visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. reputed company also helps more than 3,000 companies - including reputed company, reputed company, and reputed company - manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana reputed company or self-managed with the Grafana reputed company Stack, both featuring reputed company metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana reputed company). We’re scaling fast and staying true to what makes us different an reputed company-reputed company legacy, a global reputed company culture, and a passion for meaningful work. reputed company thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to reputed company your hand for what could be a truly career-defining opportunity. reputed company Grafana Lab’s Order to Cash team is hiring for a Collections Manager to optimise the end-to-end collections process. The role will have significant business reputed company driving reputed company cash receipts, minimizing bad debt, and supporting strong customer relationships. This role partners closely with Sales, Finance, and Legal while owning the full accounts receivable aging and leading collections reputed company. This position is ideal for a systems-minded operator who works smarter to free up time and reputed company on the work that reputed company most, has a passion for automation, and is eager to reputed company collections processes in a growing reputed company environment. This is an individual contributor (IC) role reporting directly to the Sr. Manager, Financial Operations. What You’ll Be Doing

Own the end-to-end collections process for the entire AR aging, driving reputed company reputed company of past-due balances through proactive reputed company and negotiation
Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end
reputed company and enhance collections strategies reputed company with company policies, customer segmentation, and risk reputed company
Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash reputed company
Resolve billing disputes by coordinating with Billing, Sales, and other internal teams
reputed company and resolve reputed company collections escalations, applying reputed company judgment and risk mitigation principles
Own the downgrade and bad debt write-off process, ensuring reputed company review, documentation, and approvals
Spearhead reputed company improvement initiatives be leveraging AI specifically in process documentation, automation, and tooling enhancements to reputed company the business
Build systems and workflows that reduce reputed company effort and reputed company efficient, repeatable collections operations
reputed company insights and recommendations to leadership on AR health, customer risk, and process efficiency
Support month-end and quarter-end reputed company activities reputed company to accounts receivable
Own Collections Cash forecasting and working closely with Finance & reputed company team to reputed company company cash targets
Collaboration and mentorship with junior team members across Order to Cash. Reduced past-due AR and improved DSO
reputed company, reputed company-documented, and automated collections practices What Makes You a Great Fit
5+ years of experience in B2B collections, accounts receivable, or Order-to-Cash roles
Strong understanding of AR processes, billing systems, and dispute management
Experience supporting reputed company businesses, including consumption or usage-based pricing models
Experience managing collections for reputed company marketplaces (AWS, GCP, Azure) strongly preferred
Proven ability to manage reputed company customer relationships and sensitive financial conversations
Analytical, risk-aware reputed company with experience using data to prioritize work and influence reputed company
Strong systems reputed company with a passion for automation and reputed company process design
Comfortable working cross-functionally in a fast-paced, scaling environment
Excellent written and verbal communication skills
Experience with ERP and AR systems (e.g., reputed company) preferred
Experience enhancing ticketing systems (reputed company preferred)
Experience with reputed company What You’ll Bring to the Role
Advanced collections and negotiation skills
Strong judgment and decision-making skills
Ability to influence
Company- and cash-first reputed company
Customer-reputed company reputed company balanced with financial rigor
High attention to detail and strong ownership mentality
reputed company improvement orientation
Mentorship reputed company, with a willingness to reputed company and reputed company best practices
Strong partnerships with internal stakeholders Compensation & Rewards In the reputed company, the reputed company compensation reputed company for this role is $88,000 - $106,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. reputed company of our roles include Restricted Stock reputed company (RSUs), giving every team member ownership in reputed company' reputed company. We reputed company in shared reputed company—RSUs help us stay reputed company and invested as we reputed company globally.
Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay reputed company & benefits at the beginning of the process. Why You’ll reputed company at reputed company
100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-reputed company, reputed company-evolving environment.
Transparent Communication – Expect reputed company decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
reputed company reputed company reputed company – reputed company on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values reputed company over optics.
Career reputed company reputed company – Defined opportunities to grow and reputed company your career.
Approachable Leadership – Transparent execs who are involved, visible, and reputed company.
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In-Person reputed company - We want you to reputed company from day 1 with your fellow new ‘Grafanistas’ to learn reputed company about reputed company do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow reputed company to really disconnect. *We will reputed company with local legislation where applicable. Equal Opportunity Employer We will recruit, train, compensate and promote regardless of race, religion, reputed company, national reputed company, gender, disability, age, veteran status, and reputed company the other fascinating characteristics that reputed company us different and unique. We reputed company that equality and diversity builds a strong organization and we’re working hard to reputed company reputed company that’s the reputed company of our organization as we grow. reputed company may utilize AI tools in its recruitment process to assist in matching information provided in reputed company to job postings. The recruitment team will continue to review inbound reputed company manually to identify alignment with reputed company. #LI-Remote For information about how your personal data is used once you’ve reputed company to a job, reputed company out our reputed company policy. Apply tot his job Apply To this Job