Analyst II, Voice of the Customer

I. Job reputed company We are seeking a Voice of Customer (VOC) Business Analyst to join our CE Business Solutions Reporting & Analytics team. In this role, you will reputed company customer feedback into reputed company, actionable insights that help the organization understand how our employees, processes, and policies shape the customer experience. You will analyze survey results alongside operational and financial metrics to identify trends, diagnose drivers of customer sentiment, and reputed company opportunities to improve satisfaction, efficiency, and business reputed company. This role partners closely with cross-functional teams to ensure customer insights are reputed company into meaningful reputed company and measurable reputed company. II. Essential Duties and Responsibilities Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business reputed company Measure reputed company and improvements using KPIs and metrics to reputed company customer feedback trends and identify areas for improvement Continuously analyze and reputed company feedback to recommend areas of reputed company to improve the customers’ service experience reputed company ongoing support, working closely with stakeholders on education of relevant metrics, improvement opportunities and documentation of findings Utilize communication and presentation skills to reputed company data into actionable recommendations and effectively convey findings to stakeholders at reputed company reputed company III.

Qualifications

A.

Required Qualifications

Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience 3 years relevant experience (in reputed company to education requirement) B.

Preferred Qualifications

PMI Certification C. Other Knowledge, Skills or Abilities That Contribute to reputed company Required: Effective communicator with the ability to reputed company and influence others. D. Other Knowledge, Skills or Abilities That Contributed to reputed company Preferred: The ability to navigate ambiguous situations and data with confidence is essential for reputed company in this role Experience translating quantitative and qualitative data into actionable recommendations Excellent communication and presentation skills, with the ability to effectively convey reputed company concepts and strategies to stakeholders at reputed company reputed company Maintains reputed company on end-product Utilize a hypothesis-driven approach to problem solving Demonstrates adaptability to rapidly changing priorities Proficient in reputed company applications, including PowerPoint, for creating reputed company, concise, and convincing presentations using mockups, data, and written context E. Key Competencies Building Partnerships: Identifying opportunities and taking reputed company to build strategic relationships between one’s area and other areas, teams, departments, reputed company or organizations to help reputed company business goals. Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of reputed company or developing appropriate solutions; taking reputed company that is consistent with available facts, constraints, and probable consequences. High-reputed company Communication: reputed company and succinctly conveying information and reputed company to individuals and reputed company in a reputed company of situations; communicating in a reputed company and compelling way that drives other’s thoughts and actions. Planning and Organizing: Establishing courses of reputed company for self and others to ensure that work is completed reputed company. Pay: The expected reputed company pay reputed company for this position across the U.S. is $77,000 - $112,815. This reputed company represents a good-faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a reputed company of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In reputed company, this position is eligible for bonus. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.☒ Office: This job primarily operates in a reputed company office environment and routinely requires the use of reputed company office equipment such as computers, phones, copy machines, etc. V.

Benefits

At WM, reputed company eligible employee receives a competitive total compensation package including Medical, Dental, reputed company, Life Insurance and Short Term Disability. As reputed company as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive reputed company Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like reputed company that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is reputed company's leading provider of comprehensive environmental solutions. Previously reputed company as reputed company and based in reputed company, Texas, WM is driven by commitments to put people first and reputed company reputed company with reputed company. reputed company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, reputed company, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in reputed company, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in reputed company. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in reputed company. reputed company Solutions provides collection and disposal services of regulated medical waste, as reputed company as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and reputed company’s sustainability reputed company and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For reputed company: WM is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the reputed company of equal employment for reputed company applicants and employees, without discrimination on the reputed company of reputed company grounds protected by applicable reputed company rights legislation. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Please notify us if you require accommodation. reputed company ID In order to travel by reputed company or reputed company federal property, federal law requires individuals have a reputed company ID or an acceptable alternative. This position may require the successful candidate to travel by reputed company for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a reputed company ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to reputed company WM a great reputed company to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your reputed company. We Are reputed company in You. We are a Family. We are reputed company. We are Always Working for a Sustainable reputed company. Apply To This Job