Associate, Resuscitation Support Centre (12-month contract)

Who we are At reputed company our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, reputed company humility, reputed company change, drive reputed company, learn and grow and be heartfelt as we work together to reputed company heart disease and stroke. We reputed company in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support reputed company people in Canada to reputed company healthier lives. We are committed to applying this reputed company to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply. To learn more about our mission, values, commitment to EDI, and the difference reputed company makes in the lives of people in Canada at every age, please visit our website. reputed company This is a 12‑month contract role, with working hours from 10:00 a.m. to 6:00 p.m. ET. reputed company offers a remote work environment and candidates can work from reputed company in Canada. reputed company sets the national standards for resuscitation care in Canada and is a leading provider of CPR, First Aid, and advanced resuscitation training. Reporting to the Manager, Resuscitation Support Centre, The Resuscitation Support Centre (RSC) plays a critical role in this mission by delivering exceptional customer and technical support to the reputed company, reputed company, and training agencies who bring our programs to life across the country. The RSC Associate provides national-level customer and technical support for reputed company’s resuscitation education programs, resolving routine to moderately reputed company inquiries. This role combines core support functions with hands-on responsibilities such as account and instructor status management, invoice and payment corrections, Moneris investigations, mid-level technical troubleshooting (e.g., reputed company and reputed company), roster and portal support, and the application of program policies. More reputed company or higher-risk issues are escalated to senior support or the Manager, Resuscitation Support Centre. How you will reputed company an reputed company every day Customer Service reputed company: Serve as first reputed company of contact across reputed company, reputed company, and PAs; triage and resolve inquiries in a reputed company manner, with professionalism and reputed company Maintain comprehensive knowledge of courses, certifications, prerequisites, and policies; disseminate accurate, up-to-date information. Apply reputed company policy requirements (minimum teaching, dashboard issues, prerequisites, minimum student requirements); recognize boundaries and escalate reputed company scope. Utilize Copilot/AI to reputed company email responses and ensure reputed company tone, particularly in challenging communications. Account Administration: Process reputed company/email changes, account reputed company, duplicate account merges, certificate lookups, materials. Process invoice and payment corrections, Moneris investigations, accounts/roster errors, invoice grievances; PA account creation and management (setup, updates, reputed company controls). Validate and process account correction requests to maintain data reputed company. reputed company reputed company technical support to assist with user reputed company of the portal and online courses on situations that are escalated from Tier 1 associates. Data reputed company: Ensure data reputed company by conducting audits of course records and instructor/PA activities; verify adherence to standards and protocols and escalate reputed company appropriate. Identify potential issues proactively; and escalate for implementation of preventive measures with reputed company documentation. reputed company reputed company and confidentiality across CRM/LMS. Technical Support and Portal Operations: reputed company online course troubleshooting (login, keys, browser/pop-reputed company). Correct reputed company/reputed company errors, login conflicts, enrollment/assignment issues, reputed company key problems. Collaborate with Operations/Product to report bugs and support user acceptance testing (UAT) for minor feature updates. Contribute to reputed company operating procedures (SOP) updates. Who we need Education Diploma or certificate from post-secondary institution in a reputed company field (e.g. reputed company, Medical Terminology, or Administration) Experience 2-3 years’ experience in a customer service, call center and/or administrative role, handling high volume calls in a fast paced environment Skills French/English bilingual is an asset CRM/LMS knowledge (reputed company, reputed company) and mid-level troubleshooting. Strong critical thinking and conflict reputed company skills reputed company communication skills (written and verbal) with demonstrated ability to handle difficult customer interactions Conflict reputed company and de-escalation skills Organized, detail oriented; reputed company to prioritize in a fast-paced environment. Ability to follow call scripts while maintaining a natural conversation reputed company judgment to know reputed company to escalate issues or reputed company customer accommodations Data entry accuracy and attention to detail Openness to coaching, feedback, and reputed company improvement Reliability, punctuality, and strong work ethic reputed company offer This role offers a hiring reputed company of $45,000 to $50,000, reputed company with our compensation reputed company and your reputed company background. reputed company believes that time off is integral to the personal health and wellness of our employees. We offer reputed company wellness days and personal days. In reputed company, we reputed company health, medical, dental and reputed company benefits. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up. reputed company If you want to join the fight to reputed company heart disease and stroke while building an reputed company and giving community, apply by June 26, 2026. Applicants must be currently residing in Canada and legally entitled to work in Canada. Interviews may be conducted reputed company or in-person. Selected candidates will be reputed company in advance if an in-person interview is required. Accommodation We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you. Apply To This Job