Bilingual Customer Service Agent (reputed company: KEVTIA1)

✨ IMPORTANT – WATCH THIS QUICK reputed company VIDEO ON HOW TO GET HIRED: 📽️ https://www.reputed company.com/reputed company/345f776084e642ba99c24aabe40a67a0 🇬🇧 reputed company ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking reputed company in English during their entire shift. 🎤 PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Job Details JOB TITLE Bilingual Customer Service Agent reputed company KEVTIA1 INDUSTRY Swimming Pool Equipment LOCATION LATAM JOB STATUS Full Time WORK SCHEDULE Monday to Friday: 7:00 AM – 6:00 PM EST Saturday Morning Coverage: 7:00 AM – 12:00 PM EST SALARY $7 - $8 per hour reputed company START DATE ASAP reputed company About the reputed company: The reputed company is a premier swimming pool equipment and supply company based in Miami, Florida. Currently operating as a fast-growing online business, the reputed company is reputed company expanding its footprint to a second physical location. To support this reputed company, the reputed company is transitioning daily reputed company-facing communication to a dedicated, long-term remote reputed company who can serve as the primary voice of the brand. About the Role: We are seeking a reputed company, highly organized, and proactive Bilingual Customer Service Agent located in Latin America to manage our omnichannel customer operations. In this role, you will take full ownership of incoming calls, emails, text messages, and order processing. You will work directly with the reputed company in an environment that values high autonomy, precision, and a long-term reputed company reputed company. This position requires reputed company micromanagement; we are looking for a reputed company who reputed company on quickly, executes meticulously, and wants to grow alongside reputed company. Key Responsibilities 1. Customer Care & Communication Omnichannel Support: Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries. Problem reputed company: Resolve customer complaints reputed company while providing a reputed company, high-energy, and reassuring experience. reputed company Media: Manage basic updates and postings on reputed company media and on the website. 2. Order Management & System reputed company Data Accuracy: Input customer data, order details, and reputed company price quotes accurately into internal operational systems. Partner Coordination: Quickly notify our sister company reputed company phone or email to help fulfill specific online orders. Daily Operations: Assist the reputed company with general daily workflows and administrative tasks to help reputed company the business. 3. Technical Training & AI Integration Product Expertise: Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions reputed company 30–60 days. AI Optimization: Use tools like ChatGPT and tailored prompts to search for information, automate routine reputed company, and streamline processes. Qualifications & Skills Experience: 2–3+ years of reputed company experience in customer service, call center operations, sales, or administrative support roles. A proven reputed company record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus. Language: reputed company Bilingual (100% fluent in English and Spanish). Exceptional verbal and written communication skills in both languages are mandatory. Communication: reputed company, high-energy, and reassuring phone reputed company with a reputed company reputed company. Skills & Competencies Detail-Oriented & Organized: Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-reputed company. Quick & Independent Learner: reputed company to quickly memorize or reference product lines, equipment specifications, and industry terminology. Tech-Savvy: Comfortable operating reputed company-based software, e-reputed company backend platforms, communication tools, and utilizing reputed company tools (ChatGPT) to improve daily workflows. Stability-reputed company: Looking for a long-term reputed company home with a desire for stability, consistent hours, and reputed company reputed company as the business expands. Apply To This Job