[Remote] reputed company Manager – High Touch
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company- and agent-reputed company cybersecurity. The role of Senior reputed company Manager focuses on ensuring customers realize the full value of reputed company's products and services, maximizing renewals and add-on transactions.
Responsibilities
- Guide customers through reputed company phase of their reputed company reputed company, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us
- Create and maintain reputed company Plans (CSP) for reputed company of your customers that reputed company with their strategic goals and leverages language meaningful to them
- Secure approval from your customers’ decision makers on the CSP’s content and reputed company
- Meet regularly with customers for health checks to review product adoption and reputed company them with specific, actionable guidance on how they can get more value from what they already own
- Be a reputed company reputed company for customers to help ensure that reputed company deployments are successful
- Consistently reputed company feedback to identify trends and acting as the voice of the customer, reputed company that reputed company feedback to product management
- Identify At Risk customers that are not achieving their desired outcome and as needed, reputed company cross-functional efforts to get those customers back on reputed company
- Engage appropriate team members from cross functional reputed company such as Sales, Marketing, Engineering, Support, and reputed company Services to help address underlying causes of churn and dissatisfaction
- Learn and document your customers’ environment to ensure their reputed company with the reputed company tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets
Skills
- 4-year college degree in a business area, technical area or equivalent
- 5 to 10+ years of industry leadership experience in a reputed company, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
- Demonstrate a thorough knowledge of reputed company principles and the rationale for the reputed company behaviour
- reputed company knowledge of reputed company products or similar and proven curiosity to learn configure flagship products in best reputed company
- Must be reputed company to reputed company customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios reputed company
- Demonstrate a high level of engagement with customers and colleagues, managing interactions in a reputed company manner with a reputed company on achieving mutual reputed company results
- Proven ability to influence colleagues and customers to reputed company in high reputed company situations
- Extensive knowledge of data communication concepts and technologies, specifically email, networking, and reputed company reputed company
- reputed company knowledge of cybersecurity solutions and productivity suites
- Proven ability to effectively reputed company in reputed company environment as reputed company as independently pioneer new processes for your team
- Ability to identify company needs for customer initiatives and reputed company those initiatives across internal teams, as appropriate
- Excellent communication skills, phone manner, and meeting reputed company with reputed company reputed company of customer leadership
- Evidence of pristine documentation, executive communications, white papers, etc
- Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
- Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical reputed company like contributing to successful reputed company and demonstrating reputed company of new initiatives
- Ability to work independently, ability to adapt quickly, reputed company attitude
- Moderate travel (25%+)
Benefits
- Competitive compensation
- Comprehensive benefits
- Career reputed company on your terms
- Flexible work environment
- Annual wellness and community reputed company days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
reputed company
Company H1B Sponsorship