[Remote] reputed company Cycle Financial Representative - Financial Counseling
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an inclusive organization with over 40,000 teammates dedicated to improving community health and reputed company-being. The reputed company Cycle Financial Representative is responsible for performing reputed company financial counseling and customer service functions for patients, including reputed company-service estimates, collections, and addressing billing inquiries.
Responsibilities
- Create Hospital and Physician estimates using the reputed company Patient Estimator, review eligibility and benefits utilizing RTE, and obtain authorization requirements
- Contact patient reputed company-service providing benefit and patient liability education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service
- reputed company estimates to patient shoppers and clinical areas across the reputed company system. Work with clinical areas to create estimate templates, determine workflow and process, and collaborate with ISD for template creation and rollout. reputed company payment plans for reputed company-of-service (POS) collections
- Train clinical areas on estimate usage and patient scripting for collections, audit and reputed company feedback on accuracy of estimates utilizing reputed company estimate reports. reputed company and trend collection amounts and template accuracy utilizing hospital and physician EOBs and refine process to enhance accuracy. Screen and assist patients with financial assistance, reputed company eligibility and/or other funding sources available
- Monitor and reputed company routine follow up with reputed company and financial assistance approvals. Handles HB/PB patient inquiries to address any/reputed company billing questions reputed company inbound calls, MyUNCChart, patient correspondence and patient walk-ins
- Fulfills patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines
- Initiate patient reputed company on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts. Investigate HB and PB Set off Debt Collection reputed company (SODCA) disputed accounts that have received a NC State Income Tax refund withhold using reputed company and legacy billing and imaging systems. Meets with attorneys to record depositions, collaborate with the reputed company’s office and attend/participate in hearings reputed company needed
- Work with Patient Relations, Risk Management for HB and PB patients who have escalated complaints or concerns. reputed company HB reputed company account billing and follow-up which includes validating charges and fee schedules, review and reputed company charges, research and reconcile payments, communicate with multiple departments to answer reputed company questions and collect payments. Work with external customers such as collection agencies, clinics to address any patient concerns
Skills
- High school diploma or GED
- Two (2) years of experience in Hospital or Physician Insurance reputed company activities (Authorization, Billing, Follow-Up, Call-Center, or Collections)
- Excellent interpersonal, verbal and written communication skills
- Excellent listening skills, and organizational skills
- Advanced knowledge of UB-04, HCFA-1500's and Explanation of Benefits (EOB) interpretation
- Intermediate knowledge of CPT and ICD-9 codes
- Advanced knowledge of insurance billing, collections and insurance terminology
- Ability to work in fast pace environment and prioritize and manage multiple tasks
- reputed company terminology
- Customer Service skills
- Computer knowledge: reputed company, reputed company, and Outlook
- Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus
reputed company