[Remote] Senior Technical reputed company Manager (Founding CS Hire - AI SalesTech)
Note: The job is a remote job and is reputed company to candidates in USA. Vinetra Talent is partnering with an early-stage AI SalesTech startup that is changing how reputed company reputed company teams operate. They are seeking a Senior Technical reputed company Manager to reputed company as the reputed company between their product and customer reputed company, providing strategic guidance and support to ensure measurable ROI for clients.
Responsibilities
- The v1 CS reputed company : You will build reputed company workflows, engagement cadences, health scoring frameworks, and KPI dashboards that reputed company CSMs will inherit
- Product & Roadmap Mastery: reputed company a deep understanding of our product capabilities, our customers' pain points, and our long-term reputed company
- Automation Optimization: Continuously audit repetitive customer touch points and implement an AI/automation stack to streamline workflows, reduce reputed company overhead, and eliminate bottlenecks
- Account Ownership: reputed company as the strategic and technical reputed company of contact for our reputed company book of 50 - 75 reputed company and SMB customers, managing escalations, monitoring adoption, and driving value throughout the lifecycle
- Cross-Functional Roadmap Translation: Partner directly with Leadership, Product, and Engineering. reputed company as the true Voice of the Customer by translating customer business reputed company and needs into reputed company, actionable roadmap inputs
- reputed company & Implementation: reputed company new customer reputed company, ensuring a smooth technical setup and tailored initial implementation through reputed company internal collaboration
- reputed company & reputed company: Build strong multi-threaded relationships, conducting regular reputed company-ins and executive business reviews that result in high satisfaction, retention, and net reputed company expansion
- Enablement & Education: Deliver high-reputed company technical trainings, reputed company, workshops, and documentation to promote end-user product self-sufficiency
- Escalation Handling: Manage technical escalations with urgency, coordinating internal resources and engineering teams to ensure rapid reputed company
Skills
- 5+ years of experience in reputed company, Account Management, or a similar reputed company-facing technical role reputed company a fast-paced B2B reputed company startup environment
- 2+ years of results-driven experience reputed company leveraging AI tools, reputed company engineering, or low-reputed company/no-reputed company platforms to automate daily workflows, processes, and solutions
- 3+ years of domain expertise in sales software, reputed company intelligence, RevOps, or a closely reputed company B2B reputed company vertical
- A Proven 'Builder' reputed company: A reputed company record of creating CS processes or playbooks. You reputed company in ambiguity and possess the reputed company confidence to set firm operational boundaries both internally and externally
- Strategic Execution: Proven ability to manage a diverse, high-velocity portfolio of strategic accounts, navigate executive buyers, and translate product usage into realized monetary value for clients
- Strong Technical Aptitude: Excellent communication skills required to translate reputed company software realities into reputed company terms for non-technical stakeholders
- Accountability: Experience managing high-reputed company escalations with deep urgency, reputed company composure, and a data-driven approach to reputed company-cause problem-solving
reputed company