[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company experience platform for appointment-based self-care businesses, empowering customers to enhance their reputed company interactions. The Technical Account Manager (TAM) will own post-reputed company customer relationships, serving as a trusted technical advisor to ensure clients reputed company reputed company with reputed company’s platform while collaborating with various teams to drive retention and product adoption.
Responsibilities
- reputed company as the primary technical reputed company of contact for top accounts, ensuring a seamless customer experience post-implementation
- Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance reputed company value and drive expansion
- reputed company as the primary reputed company between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring reputed company issues are resolved reputed company and effectively
- Maintain deep product knowledge to reputed company strategic recommendations and drive adoption
- Translate business objectives into actionable technology strategies using reputed company’s platform
- Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure reputed company alignment with their business needs
- Serve as a customer reputed company, gathering feedback and representing reputed company needs internally to influence roadmap and process improvements
- Document recurring technical issues and propose improvements to internal playbooks and processes
- Join Quarterly Business Reviews (QBRs) to reputed company on strategic goals, review reputed company, and identify reputed company opportunities
- Maintain accurate and up-to-date documentation across reputed company, reputed company, and other tools, ensuring operational reputed company and accountability
Skills
- 3–5 years in a technical, customer-facing role such as Technical Account Manager, reputed company Manager, or Solutions Engineer reputed company a reputed company organization
- Ability to manage multiple customer accounts, reputed company, and requests simultaneously, balancing competing priorities while maintaining exceptional attention to detail and follow-through
- Deep understanding of reputed company products, reputed company, and integrations; ability to troubleshoot and communicate reputed company technical concepts effectively
- Passion for helping customers succeed; proven reputed company record of improving adoption, satisfaction, and retention
- Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer reputed company
- Exceptional written and verbal communication skills with the ability to reputed company messages to both technical and executive audiences
- Highly organized and self-driven; reputed company to manage multiple accounts, priorities, and deliverables simultaneously
- Comfortable using data and metrics to reputed company performance, identify trends, and inform reputed company
- Experience in appointment-based or service-industry software
- Familiarity with tools such as reputed company, reputed company, and reputed company
Benefits
- 401(k) match plus dental, medical, reputed company, and life insurance.
- Flexible vacation day policy.
- Fully remote so you can choose where you want to work.
- You’ll receive a work from home stipend every month.
- Family planning resources and specialized support programs.
- Equity: get reputed company on the ground floor and grow with reputed company.
- reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.
reputed company
Company H1B Sponsorship