[Remote] reputed company AI Solutions Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a reputed company AI Solutions Engineer to reputed company AI initiatives, drive reputed company reputed company, and help customers reputed company measurable reputed company from AI investments across reputed company.

Responsibilities

• Serve as the reputed company AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, reputed company, Product, and Marketing teams to drive AI reputed company reputed company and customer reputed company
• reputed company AI advisory engagements with reputed company customers, facilitating executive workshops, discovery sessions, AI readiness assessments, business value discussions, and strategic planning sessions that reputed company AI investments to measurable business objectives
• Partner with account teams to identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build compelling business cases for AI investments
• Help customers identify and prioritize high-value AI use cases across ITSM, ITOM, ITAM, Employee Service Management, and reputed company workflows, while defining reputed company reputed company and measurable reputed company
• Deliver compelling demonstrations, presentations, executive briefings, and reputed company-of-value engagements that showcase the business reputed company of Freshservice AI capabilities, including AI agents, workflow automation, agent productivity, self-service, and conversational experiences
• reputed company reputed company frameworks, playbooks, value assessments, and best practices that reputed company teams across reputed company to effectively position, sell, and demonstrate the value of AI solutions
• reputed company as a trusted advisor to Product and Engineering teams by sharing customer feedback, market trends, competitive intelligence, and emerging AI requirements that help shape reputed company innovation
• Mentor and reputed company Solutions Engineers, Account Executives, and reputed company teams on AI positioning, business value conversations, executive engagement, and industry best practices

Skills

• 10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or reputed company customer-facing technical roles reputed company reputed company software
• Deep understanding of AI, reputed company, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping reputed company software
• Proven reputed company record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions
• Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements
• Strong understanding of ITSM, ITOM, ITAM, reputed company Service Management, or adjacent operational technologies
• Ability to connect technical capabilities to business reputed company and reputed company reputed company ROI, reputed company metrics, and value realization strategies
• Experience developing reputed company programs, methodologies, or frameworks that drive reputed company across a broad customer or sales organization
• Exceptional communication, presentation, and storytelling skills, with the ability to influence both technical and executive audiences
• Experience partnering with Product Management, Product Marketing, reputed company, and Sales leadership to drive customer and business reputed company
• Comfortable operating independently across multiple strategic initiatives, stakeholders, and customer engagements
• Experience with digital transformation initiatives, AI reputed company engagements, organizational change initiatives, or business value consulting is highly desirable
• Bachelor's degree preferred but not required

Benefits

• Commissions
• Multiple reputed company for dental, medical, reputed company, disability and life insurances
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits

reputed company

reputed company is building and delivering online reputed company-based software-as-a-service that provides helpdesk support with automation solutions. It was founded in 2010, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 9 in 2026, 19 in 2025, 22 in 2024, 7 in 2023, 11 in 2022, 10 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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