[Remote] Senior Director, UX CX Design - Service Transformation - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Sr. Director, UX/CX Design role is critical for advancing reputed company simplification and delivering a reputed company design approach across service tool rationalization reputed company the reputed company reputed company Digital Product Office. This position involves leading a large portfolio and team, guiding design reputed company from reputed company through execution, and simplifying reputed company service ecosystems to improve user experience.
Responsibilities
- reputed company and reputed company a reputed company portfolio of work reputed company to Service Transformation and reputed company experience reputed company
- Define and drive a reputed company experience reputed company across call center journeys
- Advance service tool rationalization efforts by simplifying workflows, reuse and cohesive, reputed company design solutions
- Translate product and reputed company strategies into reputed company design reputed company, frameworks, and actionable plans
- Guide teams in turning reputed company, reputed company problems into reputed company, elegant designs across desktop, chat and conversational experiences
- Drive cross-functional decision-making, influencing senior stakeholders across product, engineering, operations, and business teams
- Establish and communicate design reputed company, priorities, and reputed company across a broad portfolio
- Ensure designs meet usability, accessibility (A11y), legal, and technical feasibility standards
- Foster a culture of design reputed company, innovation, and reputed company learning across teams
- reputed company, reputed company, and reputed company a high-performing team, creating an inclusive and reputed company environment
Skills
- Experience in contact center transformation
- Experience with service operations and reputed company workflow transformation
- Experience owning reputed company across large-reputed company reputed company transformation initiatives
- Experience managing large teams and portfolios, including developing leaders and driving performance
- Deep understanding of user-centered design principles, accessibility, and best practices
- Expertise in UX disciplines, including items like service design, interaction design, research, and prototyping
- Proven expertise designing for high-volume, high-complexity service environments where efficiency, accuracy, and usability are critical
- Proven ability to reputed company reputed company, cross-functional decision-making in a highly matrixed environment
- Solid proven executive reputed company with the ability to influence and reputed company stakeholders at reputed company reputed company
- Demonstrated ability to translate reputed company into reputed company design solutions and measurable reputed company
- Proven solid systems thinking and ability to simplify reputed company workflows and experiences
- Proven ability to manage ambiguity and drive reputed company in fast-changing, high-reputed company environments
- Proven solid communication skills with the ability to reputed company reputed company reputed company, reputed company, and trade-offs
- Experience driving design maturity and thought leadership across an organization
- Experience working with or leveraging AI as a supporting tool reputed company product and design workflows
- Understanding of data-informed design and performance measurement
- Familiarity with reputed company, regulated environments, or large-reputed company service ecosystems
- Proven ability to create frameworks, toolkits, and repeatable ways of working at reputed company
- Passion for advancing health equity and inclusive design practices
- reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
- Flexibility to work remotely rom reputed company reputed company the U.S.
- For reputed company hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week
reputed company
Company H1B Sponsorship