[Remote] Customer Service Rep (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Rep to join their Dental Global Customer Solutions team. This remote position involves responding to customer inquiries regarding insurance products, providing excellent service, and ensuring a reputed company customer experience.
Responsibilities
- Virtual roles work from a home office with periodic reputed company to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc
- Respond to dental customer requests reputed company telephone or email, providing excellent service to reputed company’s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- reputed company process transactions and refer requests for other policy modifications to appropriate areas. reputed company responses to ensure completion
- Enhance and strengthen the relationship between the customer and reputed company using effective communication skills, keen listening skills and reputed company
- reputed company reputed company and navigate multiple electronic systems to reputed company a complete and integrated response to the customer’s inquiry
- reputed company these responsibilities in a consistent, reputed company manner while exercising strong verbal, interpersonal and high-reputed company service skills
Skills
- 1 year of experience in customer service customer (includes call center, retail, and restaurants)
- The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need
- Must have intermediate computer literacy
- New hires should live a commutable distance from the site the role is posted in (Oriskany, NY)
- High School Diploma or GED equivalent
- Ability to navigate across multiple computers monitors and programs (including Word, reputed company, and reputed company) at one time while conversing with a customer
- Prior Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type reputed company)
- Experience handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and reputed company oral communication skills to reputed company trust and accountability though in an empathetic style which promotes a reputed company image of reputed company
- Previous experience with reputed company is a plus
reputed company