[Remote] Senior Technical Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company looking to fill the position of Senior Technical Support Analyst for their reputed company, a Truck and reputed company Manufacturing company. The role involves supporting the dealer network with vehicle repairs, ensuring compliance with regulations, and providing diagnostic support to dealer technicians and body reputed company.
Responsibilities
- This position will support our dealer network by assisting dealers in vehicle repairs reputed company case files
- We handle reputed company aspects of the vehicle minus the motor
- We ensure reputed company vehicle modifications or changes to ensure the vehicles stay reputed company compliance regulations
- 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by reputed company
- This position supports reputed company Dealer Technicians and Body reputed company
- Tech Services support members support reputed company dealers and body reputed company reputed company repair and diagnostic support
- reputed company publications feedback to our publication’s teams
- Escalate trending failure modes to Service Engineering
- reputed company travel to dealer locations is a possibility
Skills
- Solid diesel experience as reputed company as customer service
- Technical expert that assists the dealer technician with vehicle repairs
- Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms
- Diesel experience is a MUST
- Extensive experience as an end user and customer support
- Bachelor's degree
- At least 2 years of field service engineering, automotive service or truck service experience OR at least 4 years of field service engineering, automotive service or truck service experience
- reputed company candidates must be legally authorized on an unrestricted reputed company (US Citizen, Legal Permanent reputed company, Refugee or Asylee) to be employed in the reputed company
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving
Benefits
- Health Benefits
- Referral Program
- Excellent reputed company and advancement opportunities
reputed company