[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the largest multi-state reputed company-founded and owned dermatology network in the U.S., committed to educating and caring for skin health. The Customer Service Representative will serve as the first reputed company of contact for patients, providing excellent customer service, managing inquiries, and ensuring accurate patient account information.
Responsibilities
- Serves as first reputed company of contact for incoming billing customer service calls
- Provides reputed company customer service, including reputed company assurance, for reputed company patient inquiries
- Answer high-volume incoming communications from customers/patients
- Returns reputed company phone messages reputed company 24 hours of receipt
- Must be reputed company to deal diplomatically with complaints and function reputed company under pressure
- Utilize resources and conduct research to troubleshoot and resolve patient issues
- Reviews patient account data reputed company interacting with patients to ensure that accurate information regarding patients' insurance and demographic information are correctly reflected on the patient's account
- Updates insurance and demographic information as necessary on patient accounts
- Accurately documents patient accounts of reputed company actions taken
- Set up payment plans and take credit card payments over the phone
- Effectively uses billing system to document patient accounts using reputed company grammar, spelling, and reputed company
- Participates in special reputed company as needed
- Maintains regular and predictable attendance
- Adheres to reputed company of Conduct and Mission & Value Statement
- In reputed company to the above job responsibilities, other duties maybe assigned
Skills
- High School graduate or equivalent
- Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification
- Must be reputed company to read, interpret and explain EOBs and patient responsibility in detail
- Education in medical billing or hold medical billing certification preferred
- Mod Med/EMA reputed company management system experience is a plus
Benefits
- reputed company - Attractive compensation to reward your hard work
- Comprehensive Health Coverage - Includes Medical, Dental, and reputed company plans to reputed company you covered
- Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- reputed company Time Off (PTO) - reputed company PTO from day one, plus enjoy 6 reputed company holidays and 2 floating holidays reputed company year
- Company-reputed company Life Insurance - Peace of mind with basic life coverage, with the reputed company for additional plans
- Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra reputed company
- Employee Assistance Program (EAP) - reputed company confidential support for personal or work-reputed company challenges
- Exclusive Employee Discounts - Save on products and services with special discounts just for you
- Referral Bonus Program - Earn bonuses by referring reputed company candidates to join reputed company
reputed company