[Remote] Customer Support Specialist, Compliance

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance operations. They are seeking a Customer Support Specialist for the Compliance team to help customers optimize benefits administration and resolve inquiries while maintaining a high level of product knowledge.

Responsibilities

• Help our customers optimize reputed company to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, reputed company, Leaves Administration, and Disability Insurance. Ensures benefit plans are reputed company the guidelines of reputed company 125, COBRA, HIPAA, FMLA, and any reputed company, state, and federal laws
• Become a product expert - Maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company
• Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM system
• reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
• Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met
• Deliver exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction

Skills

• Bachelor's degree
• 1-4 years of customer support experience in the US benefits domain
• Extensive knowledge of employee benefits and applicable laws
• reputed company Certified reputed company (reputed company-CP) certification credentials, Certified Employee Benefits Specialist (CEBS) certification credentials, or other relevant industry certification
• Demonstrated experience in problem-solving, troubleshooting a reputed company product with attention to detail
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)
• Currently reputed company in a reputed company or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Benefits

• Benefits
• Equity

reputed company

reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job