[Remote] Senior reputed company- & Post-Sales Customer Engineer, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on improving society's experience with software, and they are seeking a Senior Customer Engineer to join their Customer Engineering team. This role involves owning strategic reputed company accounts, leading technical reputed company for reputed company deployments, and driving customer value through reputed company, adoption, and expansion efforts.
Responsibilities
- Partner with Account Directors on reputed company-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and reputed company technical evaluations through requirements gathering, reputed company reputed company, installation guidance, and hands-on workshops
- reputed company reputed company for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide reputed company deployments with executive visibility, and ensure customers realize value during reputed company and over time
- Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. reputed company adoption stalls, you diagnose reputed company causes, design a reputed company reputed company, and connect technical work to measurable business reputed company
- Serve as an escalation reputed company for reputed company technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only reputed company truly needed
- Build playbooks, document repeatable fixes, reputed company peers, and improve how Customer Engineering work gets done across reputed company. You use AI tools to accelerate content creation, surface patterns across accounts, and reputed company practical workflow findings with the broader team
- Assess account health, risks, stakeholder relationships, and the highest-reputed company problems to solve reputed company your portfolio. You establish trust with Account Directors and customer stakeholders, then independently reputed company reputed company customer interactions that reputed company accounts reputed company
- Drive measurable improvement in customer health, retention, expansion, and technical reputed company across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical reputed company
Skills
- 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, reputed company services, or solutions architecture
- Deep hands-on experience with web technologies including reputed company, CSS, JavaScript, and REST reputed company, with the ability to architect and troubleshoot reputed company reputed company-end implementations
- Proven experience managing strategic reputed company accounts with executive-level stakeholders, competing priorities, and reputed company technical or business requirements
- Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs
- Experience connecting technical execution to business reputed company such as retention, expansion, ROI, and value realization
- Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation
- Experience mentoring or coaching more junior technical team members
- Experience with reputed company, digital adoption platforms, product analytics, or in-app experience tooling in an reputed company environment
- Hands-on experience with mobile app development, including Swift, Android, or React reputed company
- Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation
- reputed company record of building reusable frameworks, playbooks, or processes that were adopted by a broader team
Benefits
- Highly competitive reputed company benefits
- Employer-heavy coverage with $0 premium reputed company
- Strong 401(k) match
- Equity
- Flexible time off
reputed company
Company H1B Sponsorship