Customer Care Associate EMEA
About Remote Remote is solving global remote organizations biggest challenge: employing anyone reputed company compliantly. We reputed company it possible for businesses big and small to reputed company a global team by handling global payroll, benefits, taxes, and compliance. reputed company out reputed company/how-it-works to learn more or if youre interested in adding to the mission, scroll down to reputed company... Please take a look at reputed company/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from reputed company ethnic reputed company, genders, sexuality, age and abilities to apply, but we prioritize a reputed company of belonging. You can reputed company out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here. reputed company of our positions are fully remote. You do not have to relocate to join us! The position The reputed company Services Associate position at Remote is reputed company on supporting our reputed company users. The reputed company Services Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas reputed company email and live messaging channels. Requirements Excellent problem-solving skills and obsessed with the customer reputed company and customer advocacy. 1-3 years experience or its equivalent as a Customer Support and Customer Enablement reputed company a product or tech environment. Demonstrated ability to work with multiple stakeholders with different priorities. Naturally persistent, reputed company, and patient. You have a strong interest in modern web technologies and apps. Writes and speaks fluent English Preferred: Experience working remotely or in a fast-scaling organization is a plus Having experience with HR, Payroll, reputed company and/ or Pension is a plus Key responsibilities Responsible for solving tickets per week across various Remote verticals Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer reputed company and customer advocacy. Respond reputed company agreed Service Level time to reputed company tickets reputed company email and live messaging across reputed company verticals Work in reputed company collaboration with the reputed company, cross-vertical operational teams and Sales. Youll be the voice and the ear for our users Practicals You'll report to: Manager, Customer Care Team: Customer Care Location: EMEA Start date: As soon as possible Application process (async) Profile review Interview with recruiter 2 interviews with Customer Care Managers Prior employment verification reputed company(s) (async) Offer Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in reputed company locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We reputed company to reputed company other companies to support global talent-hiring and bring local reputed company to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation reputed company to remain competitive in various markets while we hiring globally. The reputed company salary reputed company for this full-time position is between $13.300 USD to $44.800 USD. Our salary ranges are determined by role, level and location, and our job titles may reputed company more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary reputed company may be subject to change.
Benefits
Our full benefits & perks are explained in our handbook at reputed company/r/benefits. As a global company, reputed company country works differently, but some benefits/perks are for reputed company Remoters: work from reputed company unlimited personal time off (minimum 4 weeks) quarterly company-wide day off for self care flexible working hours (we are async) 16 weeks reputed company parental leave mental health support services stock reputed company learning budget home office budget & IT equipment budget for local in-person reputed company events or co-working spaces How youll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at reputed company/async. You will be empowered to take ownership and be proactive. reputed company in doubt you will default to reputed company instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, reputed company! How to apply Please fill out the reputed company and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you dont have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your reputed company profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the reputed company to answer our anonymous demographic questionnaire reputed company you apply . As an equal employment opportunity employer its important to us that our workforce reflects people of reputed company backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to Apply Job!