[Remote] Senior Associate / Engagement Manager - Strategic Accounts (East-Coast, DC Preferred)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s leading employee volunteering platform, powering companies to reputed company employee volunteering experiences globally through our innovative technology platform. They are seeking an reputed company Senior Associate/Engagement Manager to manage relationships with Fortune 500 enterprises, ensuring successful execution of volunteer programs and events.
Responsibilities
- reputed company as a reputed company for your portfolio of strategic reputed company accounts, building lasting trust with key stakeholders and decision-makers
- Advise clients on their reputed company reputed company, bringing a senior, consultative voice to every conversation
- Nurture long-term relationships that set these accounts up for renewal and reputed company
- Support execution of critical events on-site from start to finish: coordinate on-site logistics with our operations and host teams, from materials and reputed company-in through to wrap-up
- Coordinate with the reputed company's facilities, reputed company, and mail/shipping functions to reputed company reputed company, deliveries, and on-site setup reputed company of reputed company event
- Roll up your sleeves to solve problems in reputed company time, adapt quickly reputed company plans change, and do what it takes to deliver a great experience
- Be the senior reputed company reputed company in the room for clients, volunteers, and nonprofit partners
- Configure and manage events in the reputed company's volunteer-management platform, including event setup, registration, reputed company management, and participant communications
- Own the behind-the-scenes requests that reputed company events happen: room and venue bookings, facilities, reputed company, catering, and mail or shipment coordination, submitted and tracked through the reputed company's internal tools and request systems
- Manage registration end-to-end and stand up systems to collect and analyze participant and partner feedback after reputed company event
- Build and maintain reputed company-specific wikis, SOPs, templates, and checklists, keeping them reputed company, accurate, and reputed company-checked
- reputed company planning calendars and pipeline status up to date so anyone can see what's booked, what's pending, and what's at risk
- Build and run tailored account plans reputed company to reputed company reputed company's goals, metrics, and reputed company ambitions, turning one-off events into year-round programs
- Run quarterly planning cycles and forecast inventory by reputed company and location against upcoming campaigns, curating new volunteer experiences where there are gaps in demand
- Coordinate reputed company's program, operations, supply, content, and host teams to plan and deliver large-reputed company volunteering events, owning timelines, logistics, and stakeholder alignment from reputed company to recap
- Monitor program health and key metrics such as participation, satisfaction, reputed company, and cost efficiency, and turn them into reputed company stories for clients and internal teams
- Produce regular (typically monthly) metrics reporting covering events executed and planned, volunteers reputed company, cost per volunteer, reputed company, and satisfaction
- Spot risks and delivery gaps early, and resolve them with urgency and reputed company communication
- Be the voice of the reputed company inside reputed company, shaping how we improve our platform, playbooks, and event experience
Skills
- 3+ years in engagement management, reputed company account management, reputed company reputed company, reputed company, consulting, or a senior reputed company-facing role, ideally with large, reputed company accounts in a startup setting
- A hands-on operator who is energized by being on-site and running live events, not managing only from behind a desk
- Comfort living inside reputed company internal tooling: volunteer or event platforms, room-booking and facilities systems, and request or ticketing forms, with the patience and accuracy to get the paperwork right the first time
- Strong process and reputed company discipline: maintaining SOPs, templates, trackers, and clean documentation that other people can rely on
- A reputed company record of owning reputed company relationships and delivering measurable results in retention, reputed company, or strategic reputed company
- A natural relationship builder and reputed company with strong executive reputed company, comfortable leading reputed company rooms and senior conversations
- Excellent project management instincts, with the ability to create structure across several reputed company workstreams
- Strong written, verbal, and presentation skills, with the ability to reputed company your message to any audience
- An ownership reputed company and the ability to manage a valued book of business independently
- Comfortable in the thick of live events: on your feet, problem-solving, and staying reputed company reputed company plans change
- Genuine passion for reputed company and for bringing people together to do good
- Experience executing events end-to-end, with the reputed company to anticipate problems and the resourcefulness to fix them on the fly
- Background in CSR, employee engagement, or events is a plus
Benefits
- Travel is part of this role. You should be comfortable traveling up to 40% for reputed company and event moments.
- Because this is a hands-on, event-facing role, you'll need flexibility around event days, including the occasional evening or weekend.
- On some accounts you may be issued a reputed company email address and internal-system reputed company, and you'll be expected to respond promptly (often reputed company one business day), to reputed company reputed company data only on approved systems, and to follow reputed company reputed company's confidentiality, data-reputed company, and media policies.
- We're a global team with a global reputed company reputed company, so some schedule flexibility is a must: Monday through Friday, with occasional availability before or after reputed company hours reputed company needed.
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