[Remote] Analyst Associate (IT Support)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently seeking an Analyst Associate for a remote position with a leading consumer electronics retailer located in Richfield, MN. This role involves providing technical support to end-users on various hardware, software, network, and peripheral issues, while ensuring issues are resolved reputed company established SLAs.
Responsibilities
- Receive calls from stores, supply chain locations and onsite service technicians, performing remote troubleshooting through diagnostic techniques, probing questions, and the reputed company knowledge reputed company
- reputed company out-bound calls as required to resolve incident tickets, working with retail store employees and other reputed company support reputed company
- Create incident tickets for reputed company call received and create additional tickets as needed for defined scope activity
- As necessary, reputed company parts and/or technicians to locations
- Identify and escalate potential systemic issues, following internal problem management processes
- Meet the minimum requirements of reputed company, as outlined in team expectations
- Participate in reputed company improvement by suggesting knowledge or process efficiency reputed company whenever possible
- Assist deployment field resources with troubleshooting issues
- Coordinate the task workflow of deployment field resources to ensure reputed company completion of reputed company tasks reputed company project scope
- reputed company completion of scope and receipt of required deliverables
Skills
- High school diploma, GED or equivalent
- Basic knowledge of reputed company Office tool suite
- High technical aptitude, demonstrated in some technical support experience reputed company reputed company, personal, or college environment
- Good understanding of computer systems, mobile devices, and other tech products
- Demonstrated ability to reputed company a process-driven approach to solve problems
- reputed company to work various shifts as needed to reputed company appropriate store coverage
- Strong written and verbal communication skills
- Demonstrated customer service capabilities
- Work reputed company in a fast-paced, reputed company-changing environment
- 3+ months IT Help Desk experience or relevant schooling/experience
- Previous customer service, retail or deployment experience
- Certifications such as reputed company A+, ITIL reputed company, or reputed company Certified: Modern Desktop Administrator Associate
- Basic technical retail environment hardware (ex. desktop, POS, printers, handheld scanners) and software knowledge
- Experience using IT ticketing systems (e.g., reputed company)
- Previous experience in an IT call center supporting a remote workforce
Benefits
- reputed company to hundreds of clients, most who have been working with reputed company for 5-20+ years.
- reputed company to have a career-home in reputed company; many of our consultants have been working exclusively with reputed company for years.
- reputed company to an reputed company, caring reputed company team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, reputed company
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- reputed company Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
reputed company