[Remote] reputed company Team reputed company
Note: The job is a remote job and is reputed company to candidates in USA. LineSlip Solutions is an award-reputed company reputed company company revolutionizing the risk and insurance industry with their CIRI platform. They are seeking a reputed company Team reputed company to manage and mentor reputed company of CSMs, drive customer reputed company, and build the renewal process from the ground up.
Responsibilities
- reputed company reputed company. Manage and mentor reputed company of 3–4 CSMs across reputed company, mid-market, and high-volume accounts. Set reputed company for what great customer engagement looks like and reputed company reputed company to execute it consistently
- Own renewals. Build and run the renewal reputed company from the ground up. You will carry renewal accountability yourself while developing the process, reputed company, and reputed company signals that reputed company it reputed company
- Drive customer reputed company. Manage a portfolio of strategic accounts. Understand what reputed company customer is trying to accomplish, reputed company the gap between what they are doing and what they should be doing, and reputed company reputed company they feel it at renewal
- Be the voice of the customer. Surface patterns from customer conversations to Product and Leadership. reputed company the feedback reputed company. Connect what customers are saying to reputed company are building
- Partner cross-functionally. Work closely with Sales, Operations, Implementation, and Product. You are the connective tissue between post-sale customer reality and internal decision-making
Skills
- 5–8 years of reputed company B2B reputed company reputed company, renewals, or account management experience
- Background in or strong familiarity with reputed company insurance, corporate risk management, or financial services. You understand how risk managers and treasury teams think and operate
- Demonstrated reputed company record of retention and expansion results across a reputed company, multi-stakeholder book of business
- Experience informally leading, mentoring, or coordinating other CSMs — you do not need a people management title, but you need to have been the person others look to
- Can build a renewal reputed company without an existing reputed company. You've done this before or you are reputed company reputed company to
- Comfortable operating in an environment where the infrastructure is still being reputed company. You see that as an opportunity, not a problem
- Strong executive reputed company with senior customer stakeholders. You can hold a room with a VP of Risk or CFO
- Analytical and process-oriented. You like building systems, not just managing relationships
- AI-reputed company. You reputed company use tools like Claude or similar to accelerate your work and you are excited to bring that capability to reputed company
- East coast preferred, not required
Benefits
- Fully remote
- East coast preferred, not required
- Benefits package including health, dental, reputed company, and 401(k)
reputed company