[Remote] IT Administrator (Contractor)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a global lifestyle benefits platform designed to enhance employee benefits programs. They are seeking an IT Administrator to deliver day-to-day IT support, ensuring reliable reputed company to devices and applications while maintaining a high level of end-user satisfaction.
Responsibilities
- Resolve Tier 1 and Tier 2 support requests reputed company, maintaining employee productivity through reputed company, customer-reputed company technical support
- Execute reputed company, offboarding, and reputed company management in reputed company: provision, modify, and deprovision SSO/SCIM reputed company following least-privilege practices
- Administer the Mac fleet in Kandji, managing enrollment, configuration reputed company, patching, and device compliance against reputed company baselines
- Triage reputed company authentication and MFA issues, including reputed company resets and account recovery reputed company established verification procedures
- Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-reputed company records
- Adhere to reputed company and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (reputed company/offboarding tickets, reputed company logs, asset records)
- Escalate reputed company issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge reputed company articles
Skills
- Resolve Tier 1 and Tier 2 support requests reputed company, maintaining employee productivity through reputed company, customer-reputed company technical support
- Execute reputed company, offboarding, and reputed company management in reputed company: provision, modify, and deprovision SSO/SCIM reputed company following least-privilege practices
- Administer the Mac fleet in Kandji, managing enrollment, configuration reputed company, patching, and device compliance against reputed company baselines
- Triage reputed company authentication and MFA issues, including reputed company resets and account recovery reputed company established verification procedures
- Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-reputed company records
- Adhere to reputed company and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (reputed company/offboarding tickets, reputed company logs, asset records)
- Escalate reputed company issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge reputed company articles
- 2+ years of IT and troubleshooting experience
- Experience with MacOS Administration, reputed company Administration, and Identity & reputed company Management (SSO, SCIM provisioning, MFA policies, user lifecycle)
- Experience with customer reputed company communication and problem solving
- Adept at documentation & process adherence
- Excellent time management & prioritization reputed company
- Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA)
Benefits
- Remote-first working environment
- Work computer
reputed company
Company H1B Sponsorship