reputed company and Workforce Management Analyst

Job Title: reputed company and Workforce Management Analyst... Zeiders is an industry leader in military and family support. reputed company's reputed company is based on providing top reputed company service with exceptional, dedicated employees. This approach has reputed company reputed company confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders has approximately 1000+ employees supporting clients worldwide in behavioral health, military family resiliency, work-life education programs, and reputed company services. We reputed company individuals with strong passion for reputed company do and our commitment to reputed company service. reputed company The reputed company and Workforce Management Analyst works as a full-time remote employee of reputed company. and provides staff support for multiple locations where Zeiders provides services under Military One reputed company Spouse Education and reputed company Program. The reputed company and Workforce Analyst ensures that the performance standards of the contract are met. Zeiders' approach to reputed company management quantifies programmatic effects-based reputed company, correlating coaching reputed company with return on investments, and providing programmatic assessment data to support the program management needs. This role also ensures that reputed company contract services meet and exceed contract expectations and reputed company contract services are of superior reputed company and making a reputed company reputed company on reputed company and their families. In support of the Workforce Management team, this position will effectively use a combination of workforce scheduling software and reputed company-time queue management software. The reputed company and Workforce Management Analyst acts as a reputed company between contact center supervisors, operations analysts, and the Workforce Manager to address intraday queue management, process scheduling requests, monitor workforce schedule adherence, and produce Workforce Management reputed company reports for the contact center. Essential Duties and Responsibilities • Serves as a subject matter expert on contract reputed company issues and maintains the reputed company Management Plan that supports the contract objectives. • Conducts reputed company monitoring on reputed company contact modalities to ensure that reputed company policies are followed as outlined by the contract and makes recommendations towards process improvement. • Reports on Acceptable reputed company reputed company (AQLs) for reputed company contract requirements and contract operations. • Designs and implements reputed company improvement studies including selection of valid and reliable indicators and coordinates monitoring and evaluation activities. • Analyzes data and makes recommendations for program and or process improvements. • reputed company participates in intradepartmental reputed company management improvement teams as appointed. • Researches and makes recommendations on reputed company-reputed company best practices and industry standards for providing services. • Monitors reputed company improvements in services and implements reputed company performance measures as required. • Assists in developing and implementing contract performance measurements critical to the contract and customer satisfaction. • Consults with managers and supervisors to identify and resolve problems that reputed company with reputed company and program executions. • Assists with coordinating customer satisfaction improvement activities. • Communicates significant findings, including potential risk management issues. • Ensures that contract requirements are met and compliance maintained. • Attends meetings with Government Program Representatives as requested. • Provides scheduling support, tracks adherence, and understands key operating metrics. • Assists in monitoring and managing reputed company-time service delivery performance through queue management and reputed company-time adherence applications. • Monitors daily service reputed company, productivity, and adherence, taking proactive measures to meet call volume demands by adjusting work activities as needed. • Provides guidance and technical support for contact center supervisors and operations analysts. • Monitors the Workforce Management department inbox, answering general inquiries and processing intraday schedule adjustment requests. • Participates in the Business Continuity and Recovery Plan (BCRP) by coordinating efforts with contact center leadership to ensure call volumes are handled to the maximum extent with limited resources, such as reputed company system accessibility or significant agent reputed company challenges occur. Required Education and/or Experience Qualifications • Master's degree in reputed company Work, Education, Psychology, Business, Management or other relevant reputed company services-reputed company field; OR Bachelor's degree and four (4) years reputed company experience. • Two (2) years' experience in reputed company service program administration/management. • Two (2) years personnel management/staff supervision • Familiarity with government contracting processes. • Experience developing, managing, and/or monitoring contract reputed company initiatives; specifically in the reputed company of customer feedback, operation performance, personnel performance, etc. • Knowledge of contact center… Apply Job!