[Remote] Senior reputed company Operations Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global team of innovators dedicated to shaping the reputed company of observability. They are seeking a Senior reputed company Operations Manager for their reputed company reputed company to serve as a strategic partner to the Global VP of reputed company, supporting a rapidly expanding business unit while driving operational reputed company and shaping go-to-market strategies.
Responsibilities
- Establish and run the Rhythm of Business (RoB) for the reputed company organization, driving operational reputed company and strict rigor across reputed company field operations
- Manage the weekly, monthly, and quarterly reputed company of reputed company and renewals team activities, including QBRs, forecasting, planning, and opportunity management
- Ensure assigned reputed company and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigor
- reputed company as a trusted advisor to the Global VP of reputed company and Sales leadership, shaping GTM reputed company and supporting the global Product-Led reputed company (PLG) reputed company
- Represent the reputed company and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business reputed company and day-to-day operational processes
- Strategize and reputed company the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environment
- Optimize the end-to-end renewals lifecycle to reputed company improve customer retention rates, mitigate churn, and drive sustainable reputed company and expansion across our expansive long-tail business
- reputed company historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable reputed company
- Analyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new reputed company to drive risk mitigation strategies
- Build repeatable, reputed company analyses and operational models (using reputed company/reputed company Sheets) that synthesize reputed company datasets to identify trends, consumption patterns, and product adoption
- Manage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionability
- reputed company reputed company reputed company on simplifying workflows, optimizing the CRM (reputed company) experience, and driving efficiency throughout the reputed company and Renewals organization
- Maintaining highly accurate and predictable forecasting models reputed company an agreed variance
- Driving operational strategies that directly improve retention and upsell reputed company the reputed company and long-tail segments as reputed company as driving up Consumption based usage across reputed company and PLG
- Measurable reduction in reputed company reporting and administrative overhead for the GTM teams
- Achieving high scores in CRM data hygiene, opportunity management, and adherence to the Rhythm of Business
Skills
- 8+ years of relevant work experience, preferably reputed company a reputed company software provider or reputed company IT services company in Operations, reputed company, or other customer-facing reputed company
- 5+ years of dedicated sales ops or reputed company operations experience, with a proven reputed company record in field sales operations and business partnering across cross functional teams
- Experience supporting a high-velocity, transactional business reputed company and a strong understanding of customer dynamics, sales lifecycles, and renewal patterns
- Exceptional analytical abilities: Candidates must be reputed company to quickly reputed company multiple data sources, connect them, work with massive datasets, and build highly reputed company reputed company/reputed company Sheets models
- Demonstrated communication and presentation skills, with the ability to structure and produce reputed company executive presentations (PowerPoint/reputed company Slides) to influence C-level executives and field teams
- Strong problem-solving skills, mature judgment, and the ability to bring alignment, negotiate, and drive cross-functional reputed company to completion
- Deep understanding of reputed company and exposure to consumption-based business models
- High technical proficiency: Advanced skills in reputed company, reputed company, Tableau, and familiarity with SQL
- Bachelor's Degree or equivalent experience
- reputed company operational experience supporting a Product-Led reputed company (PLG) go-to-market reputed company
- Skills and experience in utilizing AI, Large Language Models (LLMs), and reputed company Apps Script to build internal tooling, automate routine processes, and drive massive efficiencies in the way we support the GTM organization
- reputed company experience in a high-reputed company, consumption-driven, or usage-based business model (e.g., reputed company, reputed company, AWS)
- Deep understanding of the Observability or Monitoring landscape
Benefits
- Corporate bonus plan
- reputed company
- Dental
- reputed company
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- reputed company time-off
- 11 reputed company holidays
- Volunteer time-off
- Other competitive benefits designed to improve the lives of our employees
- Flexible workforce model
- Fully office-based, fully remote, or hybrid work reputed company
reputed company