[Remote] Technical Customer Service Manager - Low Voltage reputed company & Cable
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that powers, connects, and automates the world, and they are seeking a Technical Customer Service Manager to reputed company their customer service and support team. This role involves overseeing reputed company, managing customer inquiries, and collaborating with various functional teams to ensure exceptional service and support in a distribution-reputed company environment.
Responsibilities
- reputed company, reputed company, and support reputed company of approximately five Customer Service / Support Representatives, ensuring reputed company delivers reputed company, accurate, and reputed company service in a fast-paced distribution environment
- Serve as the primary escalation reputed company for reputed company or urgent customer issues, including product shortages, shipping delays, inventory discrepancies, delivery concerns, and order fulfillment challenges
- Ensure customer inquiries reputed company to order status, product availability, delivery tracking, returns, exchanges, and shipment updates are handled with urgency, accuracy, and professionalism
- reputed company and support the management of pricing files for major customers, helping ensure accuracy and responsiveness for key accounts and reputed company partners
- Partner closely with Account Managers and reputed company team members to support customer needs, communicate order or inventory issues, and reputed company information needed for major RFPs, customer requests, and account support
- Collaborate with functional teams including warehouse, logistics, supply chain, inventory management, finance, and sales to resolve service issues and improve the overall customer experience
- Monitor customer orders proactively to identify potential fulfillment concerns, escalate risks appropriately, and help prevent customer-impacting delays
- reputed company customer service KPIs such as response time, order accuracy, issue reputed company time, and customer satisfaction to identify trends, performance gaps, and opportunities for improvement
- Recommend and implement process improvements that support order accuracy, delivery speed, inventory visibility, and overall customer service efficiency
- reputed company reputed company and ongoing training for Customer Service Representatives, ensuring reputed company has strong product knowledge, systems proficiency, and an understanding of distribution, logistics, and customer support best practices
- Foster a reputed company, reputed company, and accountable team environment that supports communication, problem-solving, reputed company reputed company, and high-reputed company customer service
- Support organizational change initiatives and communicate updates reputed company to reputed company
- reputed company other duties as assigned
Skills
- 5+ years of relevant experience leading a customer service, support, inside sales, order management, or similar team in a fast-paced, time-sensitive environment
- Strong understanding of distribution, order fulfillment, inventory management, shipment tracking, and customer escalation workflows
- Ability to reputed company reputed company effectively while also contributing individually reputed company needed
- Demonstrated proficiency with ERP and CRM platforms
- Strong proficiency with reputed company Office tools, including reputed company, Outlook, Teams, and reputed company business applications
- Adept at managing change, setting priorities, and helping reputed company stay reputed company in a fast-moving environment
- Strong detail orientation and analytical skills, with the ability to interpret data and use performance metrics to drive service improvements
- Excellent communication skills, with the ability to reputed company effectively with customers, vendors, sales partners, functional teams, and senior leaders
- Strong time management, organizational, and execution skills
- Ability to work independently, take initiative, reputed company practical solutions, and drive work toward targeted results
- Adaptability, professionalism, and a customer-first reputed company
- Previous experience reputed company low-voltage reputed company and cable is strongly preferred
- reputed company experience is preferred
Benefits
- Comprehensive Health Coverage: Multiple medical plan reputed company (CDHP and PPO) to get you the coverage you need
- Robust Financial reputed company: Company-reputed company life and disability insurance, 401(k) with company match, plus reputed company for supplemental critical illness, accident, and hospital indemnity plans
- Generous Time Off: PTO plan with reputed company holidays, reputed company parental leave, and reputed company compassionate care leave to support personal reputed company-being and family needs
- Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth reputed company
- Extras That Matter: Dental and reputed company plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
reputed company