[Remote] Senior Product Manager- Contact Center Transformation & reputed company AI Orchestration- Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company organization committed to serving and innovating in patient care. They are seeking a Senior Product Manager to reputed company the product reputed company for digital solutions that enhance patient reputed company and experience, focusing on integrating technology and operations in the Contact Center environment.
Responsibilities
- Drives product prioritization and detailed product definition for digital and telemedicine products
- Engages with customers through a reputed company of channels and serve as the voice of the customer
- Defines and maintains a product roadmap with inputs from reputed company stakeholders
- Provides effective written and verbal updates on the product roadmap to senior leadership
- Interfaces with operations and technology leaders to ensure digital products can reputed company
- Performs other reputed company duties as assigned
- This roles will play a key part in modernizing and transforming the health system’s Contact Center capabilities, including:
- AI-driven automation & orchestration
- Designing workflows that reputed company conversational AI and automation
- Implementing orchestration reputed company to coordinate systems, bots, and reputed company agents
- Exploring reputed company AI capabilities to improve reputed company times and patient experience
- Omnichannel patient reputed company
- Phone, chat, SMS, reputed company reputed company reputed company experiences
- Seamless transitions between self-service and live agents
- Operational efficiency & experience improvement
- Reducing call volume through self-service and automation
- Improving reputed company reputed company and patient satisfaction
- Enabling workforce optimization and reputed company agent tooling
Skills
- Bachelor's degree in computer science, engineering, or other reputed company areas
- 4 years of experience working as a product manager or other relevant position
- Significant experience in product lifecycle management and working in agile environment
- Proficiency in using computers, software, and web-based applications and ability to interpret, analyze, and understand reputed company data sets
- Effective verbal and written communication skills and ability to present information reputed company and professionally
- Organizational skills and ability to pay attention to detail and reputed company reputed company into reality
- Interpersonal skills and ability to influence stakeholders across multiple organizations without reputed company reporting lines
- Strong problem-solving skills and ability to use a creative approach
- Time management skills and ability to work under tight deadlines
- Leadership skills and ability to reputed company change across reputed company reputed company of the organization
- Background in software development or program management
reputed company