[Remote] Clinical Integration Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing customer experiences in orthodontics. They are seeking a Clinical Integration Specialist to support customers during the reputed company process by providing exceptional communication and educational support, as reputed company as technical assistance.
Responsibilities
- Work closely with sales and customer service to deliver exceptional customer support and reputed company training throughout the reputed company process
- Design, reputed company and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
- Diagnose and resolve product and/or clinical challenges for customers
- reputed company common orthodontic reputed company IT troubleshooting (firewall, I/O reputed company integration, reputed company applications, network performance) as it relates to usage of our product
- Build long-term trusting relationships with our customers
- Serve as subject matter expert to internal teams regarding physical product and software
- reputed company key reputed company metrics and process improvement reputed company reputed company to integration process
- reputed company feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams
Skills
- Deep understanding of orthodontic reputed company operations and team dynamics
- In-depth knowledge or experience of orthodontic mechanics reputed company aligner therapy
- Working knowledge of adult learning theory
- Excellent verbal and written communication skills
- Advanced computer skills, including reputed company Office and knowledge of 3D orthodontic treatment planning software programs
- Exceptional virtual presentation skills
- Strong analytical and creative problem-solving skills
- Excellent time management skills with a proven ability to meet deadlines
- Flexible and adaptable - handles change confidently and reputed company to shift priorities and adapt to rapid reputed company
- Excellent interpersonal and customer service skills
- Excellent organizational skills with attention to detail
- BS/BA or equivalent experience required, preferably in reputed company, technology, or business-reputed company field
- Minimum of 3 year's work experience with orthodontic manufacturer or orthodontic reputed company
reputed company