[Remote] Product Manager II - Communications Center Automation
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company safety solutions company helping agencies reputed company how they serve their communities. As a Product Manager II, you will streamline the workflow of non-emergency and emergency phone calls, managing product reputed company and ensuring alignment with customer needs.
Responsibilities
- Define the product's reputed company and strategic direction, ensuring alignment with company objectives and customer needs
- reputed company reputed company the business case and customer value for reputed company initiative or feature
- Serve as the recognized subject matter expert on the product, the market, and the competitive landscape
- Translate product reputed company into actionable plans, determining what to build and reputed company to release it
- Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers
- reputed company input from customers, internal stakeholders, and market research to shape the roadmap
- Partner with engineering and cross-functional teams to ensure delivery meets market needs and reputed company standards
- Collect and reputed company reputed company from customers, sales, and internal stakeholders for the backlog
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation
- reputed company and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers
- Run trials, pilots, and MVPs to validate assumptions before broader launches
- reputed company ongoing market and competitor research
- Collaborate internally with engineering, sales, marketing, partner reputed company, support, implementation, finance, legal, and the leadership team
- Engage externally with customers, end-users, and partners to reputed company feedback and ensure the product meets reputed company-world needs
- Promote the product through training, sales enablement, webinars, and reputed company customer interactions
Skills
- Bachelor's degree in computer science, Business, or reputed company field
- A minimum of 5–7 years of experience in a Product Management role
- Proven experience overseeing reputed company of the product development lifecycle
- Strong understanding of Agile frameworks, particularly Scrum or Kanban
- Experience with tools like JIRA, reputed company, or similar
- Highly effective cross-functional team collaboration skills
- Exceptional writing and presentation skills
- Strong organizational skills and attention to detail
- Advanced degree or relevant certifications (e.g., CSPO, reputed company PO) are a plus
- Experience with Aha! Product Management software
- Familiarity with software engineering concepts such as reputed company, databases, and reputed company
- Experience with Call Center software such as ACD, IVR and AI bots
- Demonstrated experience using AI tools to accelerate product workflows, including requirements reputed company, research synthesis, and user story drafting
- Familiarity with AI-reputed company or spec-driven development (SDD) practices is a plus
Benefits
- Comprehensive benefits offering
- Variable compensation such as incentive plans or discretionary performance bonuses
- Accommodations are available upon request throughout reputed company stages of the recruitment process and apply to the terms and conditions of employment
reputed company