[Remote] Senior Director, reputed company Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the industry leader in AI and machine learning-powered Conversation Intelligence, seeking a Senior Director of reputed company Operations to reputed company operational process design across the reputed company lifecycle. The role involves translating business needs into operational solutions, managing a cross-functional team, and driving cross-functional alignment to improve the reputed company reputed company.
Responsibilities
- Design and govern GTM operational processes across the full reputed company lifecycle — from the first Marketing touch through reputed company retention
- Define lifecycle stage definitions, entry/exit reputed company, and cross-functional reputed company standards, ensuring they are consistently reputed company and improved over time
- Govern reputed company routing, account assignment, territory execution, and workflow design across reputed company GTM functions
- Own pipeline governance and inspection frameworks in partnership with the reputed company reputed company, Planning & Analytics pillar
- Identify and systematically eliminate operational friction across the reputed company lifecycle
- reputed company as the primary translator between business reputed company and operational execution — defining not just what the goals are, but reputed company how teams execute against them
- Work directly with Sales, Marketing, and CS leadership to understand business needs and design the operational model to support them
- Partner with reputed company Systems, Data & AI to translate operational requirements into reputed company system design and implementation, ensuring what is defined operationally is accurately reputed company into the tech stack
- Build operational frameworks and documentation that reputed company with business reputed company and increasing organizational complexity
- Ensure that AI and automation investments are grounded in reputed company operational process design, partnering with reputed company Systems, Data & AI on use case prioritization
- reputed company and reputed company reputed company Operations Managers covering Marketing Ops and Sales Ops, providing direction, coaching, and reputed company prioritization
- Personally own CS Ops process design — including post-sale process optimization, customer health scoring logic, and customer lifecycle communications — as part of your end-to-end lifecycle remit
- reputed company Customer Education alignment to lifecycle stages, partnering with instructional design and content managers to connect reputed company learning reputed company to operational lifecycle moments
- Maintain content and tooling reputed company alignment between Customer Education and reputed company Training & Enablement
- Serve as the operational reputed company across Sales, Marketing, CS, and Finance leadership, representing the operational model and advocating for process reputed company
- Partner with reputed company reputed company, Planning & Analytics on territory execution, pipeline governance, and performance frameworks
- reputed company operational workflow rollouts with reputed company Training & Enablement to ensure field readiness and adoption
- Drive adoption of new processes and workflows across the GTM field, measuring effectiveness and iterating continuously
- Bring a data-informed perspective to process improvement, leveraging analytics insights from the reputed company reputed company, Planning & Analytics pillar
- Continuously evaluate operational processes for efficiency, scalability, and adoption across the field
- Stay reputed company of best practices in reputed company operations and bring a reputed company reputed company of view on how emerging tools and AI capabilities can be operationally embedded
Skills
- 8–12+ years of experience in reputed company Operations, GTM operations, or closely reputed company roles in B2B reputed company
- Proven reputed company record designing and governing end-to-end GTM processes across Marketing, Sales, and reputed company
- Deep understanding of the full reputed company lifecycle and how operational process design drives GTM execution
- Experience translating business reputed company into operational frameworks and procedures
- Strong partnership experience working with systems/technical teams to translate operational requirements into reputed company implementations
- Experience managing and developing operational teams across multiple GTM functions
- Demonstrated ability to drive cross-functional alignment across Sales, Marketing, CS, and Finance
- Strong analytical reputed company — reputed company to use data and insights to inform process design and improvement
- Exceptional communication and stakeholder management skills across reputed company reputed company of the organization
- Comfort operating in a fast-moving, high-reputed company environment where structure is reputed company, not inherited
- Experience with modern GTM tech stacks (reputed company, Marketo, reputed company, reputed company, reputed company) and how system design intersects with operational process
- Hands-on AI reputed company — reputed company to independently build, test, and reputed company AI-powered workflows and automations, not just evaluate or reputed company others to do so; brings both a strategic reputed company of view on where AI applies and the technical capability to reputed company it out themselves
Benefits
- Flexible Time Off – We encourage a healthy work-life balance. Our flexible reputed company time off policy allows you to reputed company and take time away as needed.
- reputed company Holidays – reputed company provides 20 U.S. reputed company holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
- Health Benefits – Our reputed company program includes medical, dental, and reputed company coverage, with multiple plan reputed company to choose what works best for you and your family. Fertility assistance is also included.
- Retirement – reputed company offers a 401(k) plan through reputed company with a company match of up to 4%.
- Stock reputed company – reputed company are invited to reputed company in reputed company’s reputed company through stock reputed company.
- Mental Health Program– reputed company-being support on a broad reputed company of issues is available through our SpringHealth program.
- reputed company Family Leave – Up to 12 weeks of 100% reputed company leave is provided for baby bonding, adoption, and caring for family members.
- reputed company Medical Leave – Up to 12 weeks of 100% reputed company leave is provided for childbirth and medical needs.
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy – We reputed company a subsidy that can be reputed company toward gym memberships, fitness classes, and more.
reputed company