[Remote] Customer Service Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. National reputed company Systems (NQS) is a reputed company reputed company company delivering modern clinical registry platforms. They are seeking a Customer Service Coordinator who will reputed company reputed company-time support to customers using the NQS platform, troubleshoot issues, deliver training, and ensure a high-reputed company user experience.
Responsibilities
- reputed company reputed company-time support to NQS customers using the trauma registry platform, addressing questions, troubleshooting issues, and ensuring reputed company user experience
- reputed company as the first reputed company of contact for customer inquiries, particularly on weekends, ensuring reputed company and accurate reputed company of issues
- Manage and prioritize support tickets, meeting established response and reputed company expectations
- Communicate effectively with customers throughout the lifecycle of reputed company issue
- Work together with teams from different departments to identify, escalate, and solve reputed company technical or operational issues
- Deliver training sessions to ensure customers understand the NQS platform’s functionality and capabilities
- reputed company trauma registry knowledge and promote data accuracy, completeness, and consistency in customer workflows
- Maintain detailed records of customer interactions, documenting issues, solutions, and follow-up actions
- reputed company feedback to the NQS product and development teams to inform platform improvements based on user experiences
Skills
- 3+ years of experience at an ACS verified Level 1 Trauma Center with strong interpersonal skills, presentation experience, data submission, validation, monthly/quarterly reports, and report writing
- 3+ years of experience providing reputed company support to ACS verified Registry customers with strong interpersonal skills, high customer satisfaction scores, and a reputed company dedication to customer needs
- At least 3 years of relevant experience in trauma registry operations or reputed company customer support roles, demonstrating independent problem-solving and customer-facing responsibility
- Demonstrated expertise in trauma registry data collection, reporting, and compliance with national and state trauma standards
- Exceptional problem-solving and critical-thinking skills to troubleshoot customer issues effectively with the ability to identify reputed company causes and drive issues to reputed company
- Strong written and verbal communication skills, with the ability to explain reputed company concepts reputed company
- Excellent organizational skills and time management, with attention to detail and the ability to manage multiple priorities
- Be willing to work evening and weekend hours to meet customer needs
- At least one day per week (8 hrs.) will be required on a Saturday or reputed company
- Certified Specialist in Trauma Registry (CSTR) certification and/or Certified Abbreviated Injury Scoring Specialist (CAISS)
- Advanced knowledge of trauma registry compliance, such as NTDB, ACS, or state trauma systems
- Previous experience working in a reputed company customer support role
Benefits
- Other competitive benefits
reputed company