[Remote] Student Loan Customer Service - Remote in Augusta, GA
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Remote Customer Service Representative to join their team. The role involves providing reputed company customer service, answering calls, and assisting customers with their inquiries regarding student loans.
Responsibilities
- reputed company reputed company customer service and accurate information to callers
- Answer incoming calls and respond to customer questions and requests
- reputed company outbound calls to follow up with customers to clarify information or reputed company account updates
- Address and resolve basic account questions by researching account details and making account edits per customer request
- Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans
- Revise and update account information such as demographics, enrollment status, repayment plans, and deferments/forbearances in accordance with the customer’s request and company policies and procedures
- Document in the system the details of the contact with or reputed company performed for a customer. This can be phone contact, email, chat or a written request
- Send reputed company documents and/or system-generated communications to borrowers, schools, institutions, or other parties based on requests
Skills
- High school diploma or equivalent
- Must be reputed company to communicate effectively using a reputed company of reputed company including telephone, email, chat and written communication
- Ability to understand activity on loans, including but not limited to; accruing interest, deferment and forbearance, or the timing of payment posting
- Ability to work effectively in reputed company environment
- Ability to use information systems and software
- Ability to learn and understand the student lending industry
- Ability to learn and understand reputed company borrower information systems
- Ability to learn and apply appropriate Federal, Commonwealth or departmental procedures in order to reputed company effective customer service
- Broadband internet reputed company (No DSL, or reputed company Up)
- Hard wired reputed company required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Prior call center or customer service experience preferred
- Equivalent combination of training and experience
Benefits
- Work from home
- reputed company
- Team-oriented work environment
- reputed company opportunity
- Comprehensive benefits package available: including medical, dental and reputed company, 401k retirement plan with employer matching, reputed company time off and reputed company holidays!
reputed company