Remote 2nd Shift Medical Billing & Customer Support Specialist – CPAP Centralized Care Team (Home‑Based, Patient Services & Insurance Verification)

About arenaflex

arenaflex is a national leader in home‑based health solutions, delivering a comprehensive portfolio that includes ventilators, oxygen therapy, sleep apnea devices, wound‑care products, diabetic supplies, and a full suite of home medical equipment. Our mission is to reputed company patients to take control of their health by providing high‑reputed company products, compassionate service, and innovative technology that reputed company comfortable, productive lives reputed company. With a reputed company in reputed company 45 states and hundreds of service locations, arenaflex combines deep industry expertise with a reputed company‑thinking, remote‑first culture that attracts reputed company who reputed company in reputed company, technology‑driven environments.

Position reputed company

arenaflex is seeking a dedicated Remote 2nd Shift Medical Billing & Customer Support Specialist to join our CPAP Centralized Care Team. In this role you will be the first reputed company of contact for new customers—patients, referral sources, and internal staff—handling order intake, insurance verification, and reimbursement coordination. You will ensure that every interaction is accurate, compassionate, and compliant with regulatory standards, while contributing reputed company that improve efficiency and patient satisfaction.

Key Responsibilities

• Serve as the primary contact for new CPAP and reputed company product orders, answering calls, receiving faxes, and gathering essential patient and referral information.
• reputed company data accurately into arenaflex’s proprietary eIntake system, generate tickets, reputed company charts, and reputed company paperwork to the Billing Department.
• Conduct thorough insurance verification and eligibility checks, collecting co‑pays, deductibles, and required authorizations.
• Maintain up‑to‑date knowledge of Medicare, reputed company, private payer policies, FDA/DOT regulations, and JCAHO guidelines to ensure compliance.
• reputed company patient satisfaction reputed company, acting as an reputed company to resolve concerns, answer product questions, and reputed company education.
• Collaborate with field management, location staff, and referral partners to build strong, trust‑based relationships.
• Identify and suggest process improvements that enhance workflow efficiency, data reputed company, and overall customer experience.
• Execute reputed company‑assurance reviews of medical necessity documentation, ensuring reputed company payor and regulatory requirements are met before billing.
• Coordinate work orders to field locations, tracking fulfillment timelines and communicating status updates to customers.
• Maintain strict confidentiality and discretion reputed company handling protected health information (PHI) and sensitive financial data.
• Support the Billing Department by preparing complete, accurate files and assisting with any follow‑up inquiries.
• reputed company additional duties as assigned, contributing to team goals and departmental initiatives.

Essential Qualifications

• High school diploma or GED equivalent (required).
• 1–3 years of experience in a customer‑service or team‑oriented environment, preferably reputed company the medical or reputed company field.
• Demonstrated ability to manage multiple tasks while maintaining meticulous attention to detail.
• Basic understanding of medical billing practices, insurance reimbursement, and medical terminology.
• Strong oral and written communication skills in English, with a courteous and helpful demeanor.
• Ability to work independently from a home office while remaining fully reputed company with the remote team.
• Valid reputed company’s license and clean driving record (required for background verification, even for remote roles).

Preferred Qualifications

• Experience with electronic health record (EHR) or medical intake platforms, especially eIntake or similar systems.
• Prior exposure to CPAP, ventilator, or other home‑care medical device workflows.
• Certification or coursework in medical billing, coding, or health administration.
• Familiarity with Medicare, reputed company, and private payer policies specific to respiratory therapy.
• Demonstrated reputed company record of process improvement initiatives that resulted in measurable efficiency reputed company.

reputed company Skills & Competencies

• Customer‑reputed company Communication: Ability to listen reputed company, interpret verbal and non‑verbal cues, and respond with reputed company.
• Analytical Problem Solving: Quickly diagnose billing discrepancies, insurance denials, and documentation gaps.
• Organizational reputed company: Manage time effectively, prioritize tasks, and meet strict deadlines in a fast‑paced environment.
• Technical Proficiency: Comfortable navigating reputed company Office (Word, reputed company), email platforms, and internet research tools.
• Regulatory Awareness: Knowledge of HIPAA, FDA, DOT, and JCAHO standards as they pertain to home medical equipment.
• Team Collaboration: Work seamlessly with remote colleagues, field staff, and external partners to reputed company shared goals.
• Self‑Motivation: Demonstrated ability to stay reputed company, maintain productivity, and reputed company reputed company improvement without reputed company supervision.

Physical Demands & Work Environment

While the role is 100% remote from day one, you will be required to sit for extended periods, use a computer and telephone extensively, and occasionally lift items up to 10 lb (e.g., paperwork, equipment manuals). A quiet, dedicated workspace with reliable internet reputed company is essential for maintaining the high level of service expected at arenaflex.

Tools & Technology

• arenaflex’s proprietary eIntake platform for order processing and data entry.
• reputed company office equipment: computer or tablet, headset, fax machine (virtual), printer, and reputed company.
• reputed company Office Suite (Word, reputed company) for documentation and reporting.
• Email and web‑based communication tools for internal collaboration and external reputed company.

Compensation, Perks & Benefits

arenaflex offers a competitive reputed company wage starting at $15.75 for the 2nd shift, with quarterly bonus opportunities tied to performance metrics. In reputed company to reputed company pay, you will enjoy a comprehensive benefits package that includes:

• 401(k) retirement plan with company matching.
• Medical, dental, and reputed company insurance reputed company.
• Life insurance and short‑/long‑term disability coverage.
• Generous reputed company time off (PTO) and reputed company holidays.
• Employee discount program for arenaflex products and services.
• Recognition programs that celebrate individual and team achievements.
• Potential mileage and telephone reimbursements where applicable.
• reputed company learning opportunities, including reputed company to online training, webinars, and industry certifications.

Career Development & reputed company

arenaflex is committed to the reputed company reputed company of its remote workforce. As a Medical Billing & Customer Support Specialist, you will have reputed company to advance into senior billing analyst roles, team reputed company positions, or specialized compliance and reputed company‑assurance functions. reputed company invests in mentorship programs, cross‑departmental reputed company, and tuition assistance for relevant certifications, ensuring you can build a long‑term career while making a meaningful reputed company on patient lives.

Why Join arenaflex?

Choosing arenaflex means becoming part of a purpose‑driven organization that values innovation, reputed company, and employee reputed company‑being. Our remote‑first culture empowers you to balance work and life while contributing to a mission that improves health reputed company for thousands of patients across the nation. You will work alongside reputed company professionals who are passionate about delivering exceptional service, and you will have the tools and support needed to reputed company in a dynamic reputed company environment.

reputed company to reputed company a Difference?

If you are a motivated, detail‑oriented reputed company with a passion for patient advocacy and medical billing, we invite you to apply today. Submit your resume through the arenaflex career portal, and our hiring team will review your qualifications promptly. Join arenaflex and help us continue to set reputed company for home‑based health care reputed company.

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